Network Support Specialist

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

The Network Operations Center is a multi-functional organization which manages Juniper’s Network Data Center environment and Network Infrastructure technologies through best of class process. The team is also the central communication and outage coordination team for all network technology issues impacting Corporate and end users.
**Required Technical and Professional Expertise**
- 3- 5 years of experience working in a 24x7 Network or Data Center Operations environment monitoring and troubleshooting Network and Juniper issues.
- Platforms: 3+ years of experience supporting Junos OS, Linux and VMware and demonstrate basic command line in these devices.
- Troubleshooting and incident management of router, switches, gateways and network devices and session management issues utilizing platforms such as Marvis, Juniper Space Network Director, Zabbix, SolarWinds, ScienceLogic, Pulse Secure Service Directory, AppNeta
- Patch, Server, and Application scheduled maintenance implementation and management utilizing LANDesk and RDP
- Take full advantage of Junos OS and related management tools for streamlining the management and monitoring of Juniper routers, switches, and security appliances.
- Data Center Operations environment monitoring and troubleshooting for Juniper NW devices and Application issues.
- Configure, administer, and monitor Junos-powered devices
- Configuration of devices using Ansible playbooks
- Intrusion detection, firewall management
- Data Center NW devices -health and welfare checks
- Outage Communication and Coordination
- Incident management for Network Issues
- Vendor management (Pulse Secure)
- Scheduled Testing
- Project and implementation Support

**Preferred Technical and Professional Experience**
- Excellent writing and communications skills as well as exemplary customer service skill a must
- General corporate business experience including business acumen, process/procedure/protocol of issue communication and escalation processes.
- Education: MIST Wireless and Pulse Secure, CISCO to IOs Class from Juniper learning center, JNCP (or related education)
- Ability to work in a fast-paced high-volume team-oriented work environment.
- Ability to work rotating shifts and alter scheduled workdays. Must be able and willing to cover any and/or all shifts including potential scheduled shift rotations as necessary to meet business needs including coverage for other team members.
- Intermediate skills with Microsoft Office Products including MS Word, MS Excel, MS PowerPoint, SharePoint, and Visio
- Support of Juniper Network technology including IPSEC and firewalls
- Nice to have VXLAN / EVPN technologies

**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Network Services Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable / sales incentive based position**

No