IT Support Specialist

hace 1 día

Heredia, Costa Rica First Factory A tiempo completo

First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.
As First Factory’s IT Support Specialist you’ll be working alongside our IT Security Officer in order to implement processes and procedures to ensure all systems are in compliance with internal, and regulatory requirements. Your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

**Qualifications**:
**Main Responsibilities**:

- Providing IT assistance to staff
- Monitor activities of assigned IT areas to ensure compliance with internal policies and procedures and activity reviews
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Monitoring hardware, software, and system performance metrics
- Perform regular maintenance for technical equipment
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
- Understand the fundamental business activities and work with the various departments to develop appropriate information security solutions that adequately protect these activities
- Monitor and report on compliance with security policies, as well as the enforcement of policies across the company
- Proven experience in IT Support and compliance roles with knowledge in security protocols
- Foundational knowledge and understanding of information risk concepts and principles as a means of relating business needs to security protocols
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users
- Hands on experience in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Exceptional interpersonal and communication skills
- Knowledge of networking and security technologies such as, IPSEC, VPN, routers, switches, firewalls, intrusion detection/prevention, data leakage, WAF, DNS and TCP/IP networking

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