Monitoring & Support Engineer- Managed

hace 7 días


Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between business units and sales. The role contributes proactively to projects through research and data analysis to ensure project success and customer satisfaction. The role also establishes and monitors product service metrics, identifying gaps and recommending corrective measures in a timely manner.

**Responsibilities**
- Monitor Collaboration Rooms Performance using various tools
- Provide Basic support
- Escalate issues which cant be resolved
- Provide Daily,Weekly,Monthly, report to key stakeholders
- Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
- Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
- Establishes targets for product service metrics, monitors the performance of product support operations, and discerns instances necessitating corrective measures.
- Engages in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.
- Executes comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
- Develops and enhances customer relationships, contributing to revenue growth and overall client satisfaction.
- Collaborates closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
- Acts as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

**Education & Experience** Recommended**
- Four-year Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

**Complexity**

**Disclaimer



  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job scope/summary**:This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management.The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...

  • Managed Services

    hace 4 días


    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA**Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud.We provide consulting and managed services in data architecture, data engineering, analytics and data science.We are renowned for bringing our clients deep expertise, being easy to work with, and being an amazing...


  • Heredia, Costa Rica Citi A tiempo completo

    Our monitoring engineers specializes in customer experience monitoring specifically using the tool GlassBox.**Functional Responsibilities**:- Work closely with the business to understand monitoring requirements and customer data analytics requirements- Attend and respond to compliance, audit or BAU production issues related to business as usual (BAU)...

  • Monitoring Tools

    hace 1 semana


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Monitoring Tools - EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.**Responsibilities**- Prepares...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Senior Process Monitoring Engineer**The Senior Process Monitoring Engineer will be responsible for supporting business efforts to identify critical processes, building metrics to measure risks and compliance and develop improvement plans and facilitating the deployment of reports and visuals for compliance indicators**What you'll do**:- Build business...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Process Monitoring Engineer - Entry level**The Process Monitoring Engineer be responsible for supporting business efforts to identify critical processes, building metrics to measure risks and compliance and develop improvement plans and facilitating the deployment of reports and visuals for compliance indicators**What you'll do**:- Conduct ongoing...


  • Heredia, Costa Rica Servicenow A tiempo completo

    Job Description What you get to do in this role: ??   We are looking for an experienced Support Engineer with a passion for excellence.The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.This includes developing subject matter expertise within the technical support...


  • Heredia, Costa Rica Servicenow A tiempo completo

    Job Description What you get to do in this role: ??   We are looking for an experienced Support Engineer with a passion for excellence.The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.This includes developing subject matter expertise within the technical support...

  • Network Support Engineer

    hace 4 semanas


    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Servicenow Engineer

    hace 3 horas


    Heredia, Costa Rica SGF Global A tiempo completo

    **ServiceNow Engineer (Remote)** **Heredia, Costa Rica** SGF Global is looking for a ServiceNow Engineer, for IT enterprise in Heredia, Costa Rica. **Overview**: The ServiceNow Engineer work assignments are often straightforward and of moderate complexity. **Requirements**: - Bachelor's Degree in Computer Science or related field - Must be passionate...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Production Support Engineer** Are you a Production Support Engineer looking for a new challenge and an opportunity to further advance your skills? If you are a highly-motivated individual with a genuine interest in technology and a passion to deliver cutting-edge products, we have the perfect job for you! We are seeking production support engineers to...

  • It Support Engineer

    hace 2 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The IT Support Engineer is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives of the...

  • Platform Support Engineer

    hace 3 semanas


    Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • Heredia, Costa Rica 360Training A tiempo completo

    **Platform Support Engineer**As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily.You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...

  • Azure Developer

    hace 3 días


    Heredia, Costa Rica Sgf Global A tiempo completo

    **Azure Developer (Data Engineer)** - **Remote****Heredia, Costa Rica**SGF Global is looking for a Azure Developer (Data Engineer), for IT enterprise in Heredia, Costa Rica.**Overview**:The Azure Developer generates solutions-based management and automation of cloud provisioning tasks, customer support and administration of Managed Cloud Environments (MCEs),...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Process Engineer

    hace 1 semana


    Heredia, Costa Rica Equifax A tiempo completo

    **The Process Monitoring Engineer**The Process Monitoring Engineer is responsible for supporting business efforts to identify critical processes, building metrics to measure risks and compliance and developing improvement plans, and facilitating the deployment of reports and visuals for compliance indicators**What you'll do**:- Conduct ongoing evaluation of...


  • Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Senior Data Engineer

    hace 2 días


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.** We are looking for a Data Engineer for our team. The Data Engineer facilitates the flow of massive quantities of raw files from various disparate locations into well-harmonized tables. Much is made of the potential to use data to solve the world’s problems - the data engineer knows that this “data” is useless unless...


  • Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** **Primary Job Responsibilities** **Requirements**: - **English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>)**: - **disciplinary actions within the last 6 months...