Aruba Event Management

hace 6 horas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Aruba Event Management (Monitoring)

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces.

The Monitoring Engineer provides proactive remote and onsite technical assistance through multiple tools including SalesForce, ServiceNow, Aruba Private Central, SolarWinds, Nagios, Sitescope among others in order to guarantee a proper Event Management E2E process.

**In a typical day as an Aruba Event Management (Monitoring) you would**:

- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core value
- Relevant College Studies in a Technical Field.
- 1-3 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Medium Knowledge of Networking CCNA Module 1 - 3.
- Aruba knowledge desirable.
- ITIL Certification Preferred.
- Excellent verbal and written communication skills in language English and Spanish.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.

We offer
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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