Business Process and Improvement Specialist

hace 2 días


Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Sales & Business Development

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

As a key member of the sales operations team, the Business Process and Improvement Specialist and will be responsible for improving the integration of business processes within our instance of Salesforce and other systems. In addition to Salesforce processes, the Business Process and Improvement Specialist will become an expert in our business processes leveraging other systems. This role will work closely with users across the business to improve functionality and integration of our business processes and systems.

**Responsibilities**

**Salesforce Process Integration**
- Understand business needs and how Salesforce capabilities can help solve business problems, drive revenue growth, and increase sales productivity.
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts related to configuration, process, workflow and reporting.
- Coordinate the evaluation, scope and completion of new development requests.
- Leads Salesforce enhancement projects to drive the continued adoption, development, implementation, and management of the system.
- Complete regular internal system audits and ensure updated system documentation.

**User Adoption and Best Practices**
- Help increase Salesforce adoption and usage in the enterprise.
- Implement, communicate, and measure CRM best practices driving increased adoption and engagement by sales users.
- Spearhead account and opportunity level data quality initiatives.
- Help to ensure sales data quality - working closely with sales management so that data is updated consistently and accurately.
- Act as Quality Assurance liaison whenever necessary as related to new functionality rollout
- Identify and implement methods to improve efficiency in data integrity, data retrieval and utilization.

**Business Process Management**
- Collaborate with cross-functional teams to ensure operational processes are aligned and documented for all teams and systems.
- Identify opportunities to streamline, automate and consolidate processes.
- Explore AI and SaaS technology to solve process gaps and inefficiencies.
- Contribute and facilitate sales excellence initiatives, events, technology, training, and process.

**Qualifications**:

- 5+ years experience working as a sales operations specialist, CRM Analyst or equivalent
- Bachelor’s degree in Business or other related fields.
- Outstanding verbal and written communications skills with the ability to listen, articulate positions, and influence outcomes beyond direct areas of ownership and effectively communicate with both business and technical teams.
- Experience working with cross-functional teams such as Client Services, Product Management, Pricing, Contracts, Implementation, IT, etc.
- Demonstrated ability to translate business needs into custom business solutions on the Salesforce platform.
- Proven ability to design and implement new processes and facilitate user adoption.
- Ability to manage multiple projects and deadlines while delivering consistent results.
- Extreme attention to detail, creative and critical thinking skills.
- Expert knowledge in Excel, Power Point, Word and Visio.
- Experience with AI SaaS tools is a plus.
- Familiarity with Salesforce Einstein AI capabilities is a plus.
- Salesforce Certification(s) preferred, but not required.

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Educ



  • Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • Heredia, Costa Rica Citi A tiempo completo

    The Process Engineer is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines...


  • Heredia, Costa Rica Citi A tiempo completo

    This analyst position is an intermediate level that will be part of the grassroots innovation and process improvement team working with accounting and financial processes. You will need to promote users to report their ideas to improve processes, support events that promote innovation and assess ideas using Lean tools to prepare business cases. You will be...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Process Engineer role entails analyzing and documenting current business processes to pinpoint inefficiencies, bottlenecks, and areas requiring improvement. They will closely collaborate with stakeholders across departments to redesign processes, aiming to elevate efficiency, effectiveness, and overall business performance. Key Responsibilities: -...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Analyst, Business Performance Improvement (BPI), is responsible for improving the overall performance and/or productivity in a given business process within the organization.This is an individual contributor role that works on assigned projects that range in complexity from a single business process to cross-functional strategic initiatives.The primary...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Process Engineer role entails analyzing and documenting current business processes to pinpoint inefficiencies, bottlenecks, and areas requiring improvement.They will closely collaborate with stakeholders across departments to redesign processes, aiming to elevate efficiency, effectiveness, and overall business performance.Key Responsibilities:- Analyze...


  • Heredia, Costa Rica Citi A tiempo completo

    The Process Engineer is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results, defines business...


  • Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) operates ten core services for Citi across 80 countries and with over 2,000 resources, impacting nearly every Citi employee. Our services include Mail & Distribution, Managed Print Devices, Archiving, Marketing, Global Travel, Corporate Credit Card, Fleet, Ground Transportation, Transaction Print along with a host of...


  • Heredia, Costa Rica Citi A tiempo completo

    **Description**:**The FRSS Process Improvement Sr. Analyst is a professional with broad experience in Lean, able to conduct and lead business process reviews, identify process improvement opportunities and drive execution of reengineering in FRSS.This position supports the Global FRSS Process Improvement organization, partnering with FRSS and Controllers...


  • Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Kn Global Services Her

    hace 5 días


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The HR Process Specialist fully understands assigned processes and is capable of improving them. Researches, analyzes and recommends improvements. ** Your Responsibilities**: - + Creation of...


  • Heredia, Costa Rica Citi A tiempo completo

    As an Americas Process Improvement Expert within the Strategy, Execution & Reengineering organization in FRSS, you will review and analyze mainly accounting & financial processes to assess the performance and prepare a business case with recommendations to simplify, standardize and automate low or non-value-added activities. You will need to handle...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We are seeking a highly skilled Process Improvement Consultant to join our team at Cognizant. In this role, you will be responsible for identifying and implementing process improvements to enhance efficiency and accuracy in financial operations.ResponsibilitiesConduct regular audits to identify and address any issues in the accounts receivable process.Assist...


  • Heredia, Costa Rica Citi A tiempo completo

    Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography,...


  • Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description**About Us**Experian is the world's leading global information services company.During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.We have 20,000 people operating across...


  • Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Analyst, Sr Business Process**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:SAP Business Process Owner (BPO) (Heredia, Costa Rica)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate...


  • Heredia, Costa Rica Brenntag A tiempo completo

    **SERVICE MANAGEMENT SENIOR SPECIALIST**: Our team in **Heredia** currently has an opening for a **Service Management Senior Specialist** Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to be part of the Americas Team. **YOUR ROLE & RESPONSIBILITIES**: - Collaborate with Service Manager and other team leaders to...


  • Heredia, Costa Rica Moody's A tiempo completo

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **Responsibilities** - Data Process...