Continuous Improvement Lead

hace 7 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
**Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.**

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done.

Our 21,700 people in 30 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

We consolidated our position as the fifth-best company to work for in Costa Rica according to the GPTW ranking

These results reflect the hard work and commitment to make Experian a great place to work, climbing from #14 last year to #5. It is also evidence of the company's work to ensure the well-being of its talent community through an inclusive culture, a balanced work environment, employee development, and flexible work practices.

**Job Description**:
Purpose of the role is to drive and execute the Empower plus program within the Costa Rica GFS. This role will be responsible for delivering on reporting, efficiency, sustainability & continuous improvement of the program. This is a process efficiency role and will be heavily involved in process review and automation

The Empower Plus Lead will be responsible for the drive and execution of Empower Plus programme and tools implementation in GFS. This would include leading on and supporting culture of continuous improvements within the team; delivering framework for programme implementation, monitoring and promoting the programme within new team starters and management. On a long-term basis the Empower Plus Programmed Lead will be able to identify areas for process efficiency and improvements by working closely with Continuous Improvement and Training leads, Teams managers, Head/s of Finance center as well as internal stakeholders and oversee Sustainability of the programme.

**Organizational and reporting objectives**:

- Maintain and improve framework and plan for program around ongoing delivery and objectives settings (e.g. capacity dashboard, service catalogue, etc); identify main stakeholders and roles to support Empower Plus program.
- Act as a project manager and contact person for the program upon specific initiatives (e.g. implementation, results review, objectives setting, etc.)
- Deliver on Empower Plus program by ensuring each team is progressing with their plan activities.
- Understand teams’ performance and KPI measures (e.g. created capacity, reutilized capacity utilization) to identify opportunity for improvement.
- Organize relevant catch up meetings with Coaches and team leaders to track progress and report on the EmPower Plus sustainability & maturity. Highlight areas that need attention and action plan to improve.
- Ensure teams are recording problem solving sessions in and opportunities and documenting action plan. Potential projects to be identified and registered as EmPower project if fitting requirement.
- Where applicable - actively run Continuous Improvement projects

**Coaching activities and support**:

- Work closely with and partner Finance center leaders to enhance program relevance, awareness and support.
- Engage team members, team leads and new starters to deliver on program long-term objectives that enhance GFS efficiency and continuous improvement.
- Setting the right example - attending huddles, providing positive challenge, positive reinforcement and supporting continuous improvement activities.
- Check that huddles and standards are being followed through managers and teams’ members. Observe and provide feedback to each team on what went well and how to improve huddle.
- Support and partner to GFS leads and project leads on Continuous improvement program for the financial year so that objectives are met and engagement levels are maintained.
- Catch up with and support Coaches to identify key areas for improvement and challenges.

**Other activities**:

- Casual catch up with CI leads and managers to talk about EmPower Plus, challenges they are facing, support they need, etc. For Coaches to identify areas of improvement to sustain EmPower Plus and CI.
- If requested, help facilitate problem solving sessions and introduce problem solving tools

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