Frss Process Improvement Analyst
hace 4 semanas
The Process Engineer is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities**:
- Define tasks' scope and deliverables that support project goals in collaboration with stakeholders.
- Develop and maintain project trackers and plans and associated communications documents.
- Communicate effectively project expectations to stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Manage expectations with team members and other stakeholders.
- Identify and resolv issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Plan and schedule project milestones using appropriate tools.
- Track main project milestones and deliverables.
- Deliver and maintain progress reports, proposals, requirements documentation and presentations.
- Analyze results, and troubleshoot problem areas.
- Manage changes in project scope, identifying potential crises.
- Define project success criteria.
- Build and develop business relationships vital to the success of the project.**Qualifications**:
- 0-2 years experience in bank services.
- Excellent written and communication skills.
- Ability to influence, negotiate, and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations.
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Description**:
The Finance and Risk Shared Services (FRSS) Process Improvement Analyst for Costa Rica is a professional with good knowledge and some experience in Lean, able to support business process reviews and identify process improvement opportunities. This position will analyze basic and complex issues surrounding the procedures and systems on FRSS and will proactively offer recommendations of enhancements. The FRSS Process Improvement Analyst will work closely with the FRSS Strategy and Execution team in Costa Rica.
**Key responsibilities include but are not limited to**:
- Collaborates on Lean Process Reviews identifying waste and pain-points in the process using Lean tools (including basic Process Mapping, VSM, SIPOC’s, Time and Motion studies, Benchmarking, etc.).
- Contributes with the creation of presentations, workshops and trainings.
- Assists the local Lead to guide project teams on executing Root Cause Analyses and identifying Action Plans for the elimination of Root Causes to solve various Business and Process issues that achieve project/program objectives.
- Supports the scoping and planning of projects (deliverables, timelines, resourcing, etc.).
- Delivers Lean training courses.
**Qualifications**:
- Bachelor’s/University degree in Industrial Engineering or equivalent.
English proficiency B2 or more.
- Proficient in Microsoft Office with an emphasis on MS Excel
- Detail oriented, agile, flexible.
- Consistently demonstrates clear and concise written and verbal communication skills
- Highly motivated, organized and methodical.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Business Process Re-Engineering
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Process Improvement Senior C12
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completoAs an Americas Process Improvement Expert within the Strategy, Execution & Reengineering organization in FRSS, you will review and analyze mainly accounting & financial processes to assess the performance and prepare a business case with recommendations to simplify, standardize and automate low or non-value-added activities. You will need to handle...
-
Css Frss Costa Rica Center Head
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Finance Acctg Lead Group Mgr manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors'...
-
Fto Process Engineer
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoThe Process Engineer is as a crucial member of the Finance Transformation Office. This Process Engineer role will be under the Process Excellence team leading process work for transformation initiatives with the Controllers organization. The Process Engineer will lead process capabilities across different projects, including current state assessment,...
-
Process Improvement, Project and Culture Analyst
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completoThis analyst position is an intermediate level that will be part of the grassroots innovation and process improvement team working with accounting and financial processes. You will need to promote users to report their ideas to improve processes, support events that promote innovation and assess ideas using Lean tools to prepare business cases. You will be...
-
Solutions Lead Analyst
hace 2 días
Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, **Citi** creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech...
-
Frss Euc Reduction Governance
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoThe End User Computing (EUC) Reporting & Analysis, assists in the maintenance and ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction portfolio and any associated reporting and analysis including key metrics. This role will require close coordination and collaboration with the FRSS EUC Reduction PM's (located in Manila, Mumbai and Costa...
-
Latam - Lrr Process Improvement Sr Analyst (C12)
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Finance Reporting Senior Analyst is an intermediate level position responsible to analyze, document and improve financial reports and processes related in coordination with the Finance Team to reduce manual risk and reduce execution time. The overall objective of this role is to support improvement team and support new projects related to local...
-
Business Systems/data Process Analyst
hace 4 semanas
Heredia, Costa Rica Moody's A tiempo completoAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **Responsibilities** - Data Process...
-
Eot Nam Analytics
hace 3 días
Heredia, Costa Rica Citi A tiempo completoEOT NAM Analytics is an analytical workstream supporting the EO&T Charge Outs business. It is part of the Assurance organization in FRSS / Citi Shared Services Costa Rica. What is Charge Outs? The settlement/transactions resulting from the intercompany process between internal service providers and customers requiring goods or services to operate...
-
Frss Cr Head Count and Productivity Analyst
hace 6 días
Heredia, Costa Rica Citi A tiempo completo**Responsibilities include but not limited to**: - Contribute to key business processes such as financial management, headcount & productivity management - Help facilitate headcount management including headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in...
-
Operational Risk Sr Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoGeneral responsibilities includes: - Actively participates of site wide control meetings - Promotion of a controls culture within the operations division ensuring the escalation of significant risks through control governance channels occurs in a timely and efficient manner - Provide guidance in evaluating the risks & controls, and ensure appropriate...
-
Innovation Program Sr. Analyst
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoThe Innovation Program Sr. Analyst is a key member of the FRSS Strategy & Execution Team. The Innovation Program (ICGI) aims to design, implement, and continuously improve a compelling innovation strategy within the Integrated Controllers organization (Controllers + FRSS), guided by our 3-step approach for innovation: Educate, Ideate, Innovate. The final...
-
Gpsm Consent Order Senior Analyst
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completo**Business / Department Objectives**: - The Global Process & Stakeholder Management (GPSM) function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results. - As an analyst...
-
Gpsm Consent Order Senior Analyst
hace 2 horas
Heredia, Costa Rica Citi A tiempo completo**Business / Department Objectives**: - The Global Process & Stakeholder Management (GPSM) function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results. - As an analyst...
-
Business Process and Improvement Specialist
hace 4 semanas
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...
-
Gpsm Consent Order Senior Analyst
hace 6 días
Heredia, Costa Rica Citi A tiempo completoThe Global Process & Stakeholder Management (GPSM) function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results. As an analyst position within the GPSM team, the Consent Order...
-
Btss Americas Process Improvement and
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoKey Responsibilities: - Act as the AMERICAS Program Manager for supporting specific projects and multiple re-engineering initiatives while continuously ensure their alignment to Citi/BTSS transformation goals - Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project...
-
Analyst - Ledger Strategy
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completo**Citi Shared Services (CSS)** is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products...
-
Financial Transformation
hace 4 días
Heredia, Costa Rica Citi A tiempo completoThe Process Engineer is as a crucial member of the Finance Transformation Office’s PMO Office, which is led by Program Leads overseeing the entire Finance Transformation Office programs. The Process Engineer will be situated with a cohort of other process engineers with specializations in Books & Records (B&R) and Reporting Processes. The role will support...
-
Finance Solutions Senior Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completo**Financial Reporting Senior Analyst** As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a...