Specialist - Global Dtm Automation Team

hace 2 días

Heredia, Costa Rica DHL A tiempo completo

Would you like to be part of the most international company in the world?

A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.

Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world.

Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL EXPRESS is dedicated to being a great place to work.

Would you like to be part of a business that connects people across the globe? The more we connect, the better life on Earth becomes.

We reward and promote whenever we can, whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.

**Role Purpose**

The Specialist - Global DTM Automation Team provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.

**Accountabilities**
- Execute business process improvement initiatives with employees, relevant stakeholders and process owners
- Provide effective and efficient support to the Head of Lean Program to ensure the smooth running of the department
- To liaise with external IT vendors, Business Partners and Consultants
- Understanding the different processes used within Global DTM and operations located Globally.
- Identifying/ leveraging best practices already in use in the operations community
- Designing practical and effective solutions to address improvement opportunities - both cost and performance
- Successfully implement improvement initiatives in Global/regional/Country
- Strive as a SME on process improvements/ standardization methodology
- Provide consultative services to global & Regions and Business Partners and internal support staff
- Ability to relate to cross-cultural processes and country sensitivities.
- Responsible for process documentations (i.e. process maps)
- Maintain strong client relationships
- Be able to influence decisions / actions through provision of value added inputs into the organization’s business processes

**Qualifications**
- Good all round communicator: written, oral and presentation skills.
- Computer Software skills (Word, Excel, PowerPoint, Access, VBA, C# language)
- Experience in supporting a shared service centre (preferred)
- Experience in logistic industry (preferred)
- Process oriented and able to work under pressure
- Demonstrated ability to think conceptually and translate this into practical action.
- With process engineering experience (advantage)
- Strong process documentation skill

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