Shared Services Specialist

hace 8 horas


Heredia, Costa Rica DHL A tiempo completo

**Shared Services Specialist***:
The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD agents.

**Responsibilities**:

- Quickly gaining expertise in the area of support; identifying gaps in knowledge and skill of the support; proposing improvement actions
- Analyzing and evaluating data & processes; identifying alternative and more efficient (automated) solutions.
- Working closely with the Service Desk agents regionally and with the other Shared Services specialists globally to identify opportunities for automation, process alignment and continuous improvement for the supported services.
- Have a continuous dialogue with all the support levels and management
- Analyzing functional, nonfunctional, technical and business requirements that contribute to the design, build and implementation of automated solutions and documenting those requirements
- Continuously monitoring the results and taking appropriate actions and decisions to adjust if necessary

**Specific Tasks**
- Leading GSSSD projects based on department Plan (between 3 to 4 projects per agent)
- **KM capture/maintenance for all GSS (Main pages, Service Page and Guru Entries)**:

- **KM Transfer / Drop in, Training sessions for SD in their respective regions**:

- Escalations handling from users, Service Desk, BUIT and L2 support from respective regions
- GSSSD Teams (Chennai) coverage / monitoring and Team performance overview
- Data Analysis for GSSSD to find optimization / Automation opportunities
- Service Management discussions for improvements, updates, new/ongoing projects
- Managing Extension exceptions tasks/requests Support
- Expert program Roll out and COPs sessions participation
- Cross Collaboration sessions with Optimization, Training and KM towers

**Additional Skills**
- Power BI
- PowerShell scripting
- RPA basic knowledge

Cooperation of Shared Service Specialist:
**Cooperation with**:
**Actions**:
**QA Specialist**

Getting information about quality gaps.

Seeking possibilities of automation in quality gaps.

Discussing ideas how to drive quality improvements.

**Training Specialist**

Organizing basic automation trainings for agents.

Upskilling in automation for experienced agents.

Process Alignment and standardization

**Knowledge Manager**

Getting information about new knowledge being added.

Providing information how to maintain function of robots.

Knowledge Management Standardization about the Shared Services

**Workforce Management Specialist**

Getting information about performance levels.

Seeking possibilities of automation in places of decreased performance.

Capacity Management for Shared Services volumes

**Problem Management Coordinator**

Getting information about reoccurrences

Seeking possibilities of automation of reoccurrences

**Optimization Team**

Define / Prioritize automation opportunities for Shared Services



  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Shared Services

    hace 7 días


    Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.** **Shared Services - Front Line Manager Actions** Lead a Contact Center organization ranging from 50 - 100 agents including but not limited...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica Citi A tiempo completo

    We are building a first in class team focused on the delivery of operational excellence. As Global Lead you are responsible to implement the BTSS Service Centralization strategy and provide oversight to ensure successful process governance. You will need to work closely with Regional Centralization leads from around the globe to coordinate efforts and keep...

  • Kn Global Services Her

    hace 2 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • HR Services Specialist

    hace 5 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...


  • Heredia, Costa Rica Citi A tiempo completo

    The Digitial Process Engineer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Kn Global Services Her

    hace 2 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities **:+ Learn how to develop the processes into the company...

  • Kn Global Services Her

    hace 19 horas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Learning & Development Specialist (Location) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer...


  • Heredia, Costa Rica DHL A tiempo completo

    At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: A Data Integration Specialist who can analyze customer data models and accurately identify their differences and similarities to the Tebra data model, and effectively implement this knowledge for the purposes of Data Integration. **Your Area of Focus**: - Maintain support for all Kareo's various data services, including: Data Exports,...

  • Kn Global Services Her

    hace 7 días


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • Kn Global Services Her

    hace 2 días


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • Outsourcing Specialist

    hace 7 meses


    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica DHL A tiempo completo

    **Knowledge Management Specialist**: The Regional Knowledge Manager role is to identify, collect, synthesize, organize and manage organizational knowledge in support of all business units. This includes accumulating, understanding and leveraging knowledge about the business activity in behalf of the organization, its clients, its employees and partners. The...

  • Kn Global Services Her

    hace 2 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:GS Air Logistics Quick Analyst will provide support to NAM Quick Group team and plays a key role in compiling - analyzing data and performing special projects to improve process efficacy. - **...

  • Kn Global Services Her

    hace 19 horas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:This role will provide support to NAM Quick Group team as an analyst for Revenue Care Team. Plays a key role in analyzing data and performing special projects to improve process efficacy. - **...

  • Kn Global Services Her

    hace 2 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • Kn Global Services Her

    hace 1 semana


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...