HRss Nam Stakeholder Services Relationship Manager

hace 4 semanas

Heredia, Costa Rica Citi A tiempo completo

The role will have strategic and operating accountability for HRSS Relationship Management HR Shared Services (HRSS) for NAM. Areas of responsibility includes defining and executing business, function, and employee engagement models and developing strategic partnerships with the Regional and Global HRSS Services team. The role will also provide high-touch support to Senior Executives. Overall, the focus is to provide an excellent employee experience as employees and business engage with HRSS activities and promote effective partnership with HR through collaboration on strategies and initiatives. The Relationship Manager will also drive change through engagement in global/regional initiatives (platform conversions, implementations), identifying automation and efficiency opportunities in the process, and evolving the means by which HRSS delivers support.

This role reports to the Regional Head of HRSS Relationship Management, in close partnership with the HRSS Regional Operational Services, the Regional Head of Stakeholder Services, and Global Processes Leads.

**Key Responsibilities**:

- Provide recommendations for and monitor to completion of HR and HRSS process and policy improvements using operational metrics, survey results, and other key performance indicators.
- Support HRSS objectives through the effective use of HR systems such as Workday and Service Now.
- Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management.
- Steer global/regional priorities and projects in partnership with the operational services and global processes.
- Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
- Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication.
- Liaise and collaborate with Regional Stakeholder Services Relationship Managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives.
- Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.
- Manage process delivery escalations and partners with Regional Operational Services and Global Processes Leads to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure.
- Refine the HRSS operating model and seek process improvement by reducing effort and maximizing results.
- Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to identify sustainable actions, drive common practices and eliminate pain points.
- Exercise due diligence and proactively collect feedback through diverse channels to enhance level of service.
- Establish best practice of Service operations to effectively control cost and mitigate risk.
- Lead change management and standardization efforts.
- Create appropriate back-up systems that ensures continuity of operations plans are in place.
- Drive opportunities for operational efficiency and digitization of current processes.
- Drive HRSS communications and Customer/ Partner Engagement Strategy.
- Identify, escalate and follow up any compliance risk inherent in any situations.
- Participate in Audits kick off and coordinate within HRSS if needed.
- Provide concierge style support to Managing Directors for HR processes and HR systems support, pay inquiries (pay, taxes, equity comp), time off inquiries, etc.

**Knowledge / Experience / Skills**:

- Degree or postgraduate degree qualification
- 5-7 years’ experience working in an HR operational / HR Shared Services environment
- Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region
- Working knowledge of HR systems (including Workday) highly desirable
- Exceptional communication and facilitation skills to handle conflict and negotiations
- Demonstrated success in identifying and resolving issues, with appropriate escalation
- Exceptional customer service skills
- Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience
- Ability to work in an environment where compliance with processes and procedures is of priority
- Proven change management and project management experience
- Demonstrates effective presentation skills. Strong oral and written communicating skills and articulation abilities. Articulates viewpoints precisely; adopts cognitive and behavioral skills to communicate to a specialist and non-specialist audience.
- MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
- Demonstrated multi-tasking ability, effective time management, documentation, and organiz

  • Stakeholder Services Relationship Manager Latam

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...

  • HRss Global Core HR Ba and System Support

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    HR Shared Services (HRSS) is a team under Citi Shared Services (CSS) that partners with Human Resources (HR) in executing administrative, transactional HR activities in centralized hubs within Citi. HRSS is a service-focused organization empowering Citi Employees, Citi Alumni, and HR Partners through Self Service tools. HRSS provides integrated services by...

  • HRss Operations

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Operations Lead Analyst

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **The Operations Lead Analyst, Vice President will be responsible for leading the business office for Stakeholder Services within HR Shared Services. This role will lead projects, coordinate across all regions to prepare business updates, develop organization communications and lead VOE efforts. The Operations Lead Analyst will also oversee the financials/...

  • Eot Nam Analytics

    hace 3 días

    Heredia, Costa Rica Citi A tiempo completo

    EOT NAM Analytics is an analytical workstream supporting the EO&T Charge Outs business. It is part of the Assurance organization in FRSS / Citi Shared Services Costa Rica. What is Charge Outs? The settlement/transactions resulting from the intercompany process between internal service providers and customers requiring goods or services to operate...

  • HRss Comp

    hace 3 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The HRSS Compensation & Benefits T&A Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of...

  • HRss Operations

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    The **HRSS Operations - Background Screening Specialist **is an entry-level position responsible for providing operations support service to execute and monitor for completion new hire and existing employee background screening requirements as per the Global HRCC Background Screening Control Program **Responsibilities**: - Support multiple geographically...

  • HRss Operations

    hace 7 días

    Heredia, Costa Rica Citi A tiempo completo

    The **HRSS Operations - Background Screening Specialist **is an entry-level position responsible for providing operations support service to execute and monitor for completion new hire and existing employee background screening requirements as per the Global HRCC Background Screening Control Program **Responsibilities**: - Support multiple geographically...

  • HRss Support Specialist

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services team. Additionally, the Ops Sup Analyst 1 serves as the...

  • HRss Support Specialist

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Relationship Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • HR Generalist Senior

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. **Responsibilities**: - Deliver HR services and build capabilities to...

  • Business Relationship Associate

    hace 2 semanas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A BUSINESS RELATIONSHIP ASSOCIATE** **SENIORITY LEVEL**:Manager **FUNCTION**: DBS **SALARY...

  • Strategic Supplier Relationship Lead

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Strategic Supplier Relationship Lead is a global role and monitors the performance and develops relationships with all HRSS Suppliers. This position manages the BAO (Business Acclivity Owner) requirements for multiple suppliers and will lead the consistent evaluation of all HRSS suppliers (with a current focus on Payroll Suppliers) ensuring both the...

  • Strategic Supplier Relationship Analyst

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Strategic Supplier Relationship Analyst is a global role and monitors the performance and develops relationships with all HRSS Suppliers. This position manages the BAO (Business Acclivity Owner) requirements for multiple suppliers and will lead the consistent evaluation of low risk HRSS suppliers (with a current focus on Payroll Suppliers) ensuring both...

  • Senior Stakeholder Services Ops Manager

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • HRss Support Specialist

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Digital Insights

    hace 4 semanas

    Heredia, Costa Rica ZM Financial Systems A tiempo completo

    Collaboration = Innovation One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together.- Moody’s is a global integrated risk assessment firm that empowers organizations to make...

  • Account Relationship Manager

    hace 2 semanas

    Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Finance Rptg Sr. Manager Pbwm Nam

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Finance Reporting Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide regulatory analysis and reporting in coordination with the Finance team. Additionally, the Finance Reporting Senior Manager develops reporting and control procedures to...