HRss Operations

The **HRSS Operations - Background Screening Specialist **is an entry-level position responsible for providing operations support service to execute and monitor for completion new hire and existing employee background screening requirements as per the Global HRCC Background Screening Control Program **Responsibilities**: - Support multiple geographically dispersed Recruiters, Recruiting Managers, HR and Risk Control Partners with varying degrees of background screenings requests - Ensures a high volume of background screening requests are submitted accurately, timely and with all necessary documentation to the appropriate background screening partners/vendors - Serve as Background Screening Subject Matter Expert while managing the complexity of the many regulations and policies dictated by geography, Citi businesses and or job profile Monitor background screening results to resolve discrepancies found within background screens and determine appropriate final dispositions in accordance with established guidelines to determine final hiring decision - Ensures both regulatory and Citi background screening requirements/SLAs are satisfied before permitting employment/transfer to commence - Ensure the complete and accurate record-keeping of reports and documents that support the background screening completion to share with appropriate stakeholders as needed- Manage workload through case management tool, to include conventional screening requests, rescreening projects and ad-hoc submissions Act as a change agent - Identify process gaps, trends, or anomalies, and recommend improvements to existing practices - Assist with the training and mentoring of new Background Screening Specialists **Qualifications**: - English level: Advance - High school diploma degree - Proficient in Microsoft Office - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills - Consistently demonstrates clear and concise written and verbal communication skills **Desirable**: - Portuguese - Previous relevant experience related to production environment or share services environment/ HRSS Operations/support role - General knowledge of screening practice and HRSS operations - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting