Business Training and Support Specialist Ii

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
**Role and Responsibilities**:
The Learning and Development Specialist is responsible for the creation, development, implementation, and conducting of training and development programs for new and existing team members. The Learning and Development Specialist is accountable for identifying skills, knowledge, and abilities necessary for team members to perform their duties successfully.

**Duties/Responsibilities**:

- Develop and deliver training curriculum that addresses policy, procedures, and the skills needed for Customer Care Professionals using various adult learning methodologies including group discussion, lecture, brainstorming, and videos.
- Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
- Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
- Work closely with business partners to evaluate needs and requirements for training program development.
- Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
- Lead and collaborate on Learning and Development process improvement projects with the guidance of L&D leadership.
- Provide input to training policies and programs; determine training classes based on knowledge of identified training needs, department processes, business systems, or changes in programs or services.
- Deliver effective training sessions, including new hire, follow up, reinforcement, reoccurring, and additional training.
- Handle administrative tasks pre and post training sessions.
- Generate weekly reports to track progress.
- Perform other job-related duties as required.

**Qualifications**:

- Strong presentation skills
- Ability to communicate clearly at all levels of the organization
- Ability to be flexible and adjust course as business needs change
- Training Call Center experience
- Minimum 2 years’ experience in a corporate or business setting, preferably in Training or Human Resources
- Bachelor’s degree or equivalent (2+ years of experience in facilitation and/or developing training programs)
- Knowledge of Adult Learning Principles
- Strong knowledge of written English with excellent verbal communication skills
- Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
- Strong time management and organization skills
- The ability to work well independently as well as part of a team

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

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- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._