Analyst, Customer Experience Delivery

**Senior Analyst, Customer Analytics - **Santa Ana, Costa Rica** Are you ready for a role that takes your analytical skills to a whole new level? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Analyst, Customer Analytics. **Motivated by our values: purpose driven, globally...

**the position** Your primary objective is to ensure the prompt delivery of services to designated customers, adhering closely to the Service Level Agreement (SLA) and simultaneously enhancing the overall customer experience. You efficiently convey information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of...

**Senior Analyst Escalations, Customer Care - Santa Ana, Costa Rica** Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Customer Care. **Motivated by our values: purpose driven,...

**Senior Analyst Escalations, Customer Care, Santa Ana, Costa Rica** Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...

**Senior Analyst, Customer Analytics - Santa Ana, Costa Rica** Are you ready for a role that takes your analytical skills to a whole new level? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Analyst, Customer Analytics. **Motivated by our values: purpose driven, globally...

Customer Service Analyst 1-Support-220009O4 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Global Customer HUB - HSGBU Support Engineer** The HSGBU Support engineer provides dedicated support to Oracle Health Sciences Business Unit and specifically Oracle's Pharmaceutical customers...

**Analyst, Payments - **Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery is meeting customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements...

**Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

Customer Support Specialist - Ops - Customer Service The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies...

**Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales...

**Job Summary** - This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc. **Responsibilities** - Creates...

**Credit Analyst and Collection Chargeback - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you able to simplify and streamline complex processes? Join Western Union as a Credit Analyst and Collection Chargeback. **Motivated by our values: purpose driven,...

**Business Analyst**: - Santa Ana, Costa Rica** Are you looking to play a key role in helping combat financial crime? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Business Analyst. **Western Union powers your pursuit.** We are looking for someone to join our Business...

**Description** **Essential responsibilities for the role**: - Provide operational support to our sales team, vendor partners, and customers - Enter and process sales orders and renewals - Secure pricing, SKU set up, and inventory management - Review and verify the accuracy of requests and transactions, then complete accordingly - Maintain records...

**the position** You are all about the customer! You can't just deliver customer service...you are compelled to deliver AWESOME! You are the liaison between Nitel and the customer and serve as the customer’s advocate. You focus on driving customer engagement and maximizing their perceived value of Nitel’s solutions leading to revenue retention and...

**Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

**ob Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

**Technical Support Analyst - Santa Ana, Costa Rica** Do you like to find ways to improve your and your team’s ways of working? Are you ready to lead initiatives to enhance team’s knowledge management, learning and service quality? Join Western Union as a Technical Support Analyst. **Motivated by our values: purpose driven, globally minded, and...

**Job Summary**: - The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. - This role supports and encourages Clients in using online digital tools and identifies opportunities for...