Global Content Operations Manager
hace 5 meses
Why Patients Need You
Through the power of our seven portfolios, we have an unparalleled opportunity to learn faster, act quicker, and be bolder. Whether you are responsible for leading commercial strategies or supporting the development and implementation, your role can transform the way we launch our products to get them into the hands of patients faster and with more impact.
What You Will Achieve
Your innovative ideas will drive the growth of our team at Pfizer. You will manage the execution of a multitude of commercial operational services for identified markets. You will work with the region leads to define and update scope and service areas of commercial operations (CO), establish and improve service delivery model, manage business demand for services, prioritize resources and budget/funding/ investments allocation. This role will enable compliant processes for commercial operations in assigned markets.
As a Senior Manager, your advanced knowledge of the principles and concepts in the discipline and comprehensive knowledge of other disciplines will enable you to lead complex projects across the division. Your ability to develop and manage plans will facilitate in achieving objectives, interpreting internal and external business challenges and recommending best practices for improvements. While managing complex project environments, you will be able to anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.
Through your expertise and extensive knowledge, you will be able to foster a culture that promotes innovation and thrives on doing better for patients.
ROLE SUMMARY
Pfizer’s CMO purpose and aspiration is to modernize marketing at Pfizer by developing current and next generation marketers and delivering a best-in-class model that is faster, more effective, efficient, and boosts our MROI. In keeping with this purpose, Biopharma Operations plays a key role in creating Better, Faster, Smarter Content to Support an Omnichannel Model. One of the most critical drivers of this transformation is to create an industry leading end-to-end content supply chain that delivers excellence across 83 global markets and 4 unique market categories.
As a result, the Content Center Team was created to offer marketers and medical a fit-for-purpose E2E content offering for BUs and countries.
The Global Content Operations Manager is a key member of the In market global Content Operations team and will be accountable for delivering detailed E2E content tools and process deployments and daily operational support to medical, marketing, agencies and CMO colleagues. Accountable for driving the adoption of the capabilities and tools into the daily marketing and medical process to achieve marketing excellence.
This role will strategically collaborate with marketers and senior leaders from Digital, Biopharma Ops (Business Process Design, Content Platform Operations, Bops, BQ, CE), and other CMO teams.
ROLE RESPONSIBILITIES
- Actively manage the use of Adobe Workfront, builders, review and approval and library systems to support the end-to-end content workflow.
- Enable seamless and effective global to local pull-though of content tools and processes.
- Partner closely with Glocal marketers, agencies, other functions and CMO peers to flawlessly execute deployment and improvement workstreams of next gen content platform tools
- Serves as local expert in operationalizing marketing programs; understand global and local considerations.
- Boots on ground in anchor & focused anchor to Intake local/regional requirements for library, brief, builders and share with Global team.
- Provide leadership and support to implement the Regional Operations, short-term transition plan and mid
- term implementation plan to achieve future state.
- Acts as L1 Support for BOPs/Marketers: Deliver comms, training, POC in market to help marketers build content, tagging covering 14 anchors/focused anchors.
- Overflow support if Content & Agency Production Operations need more boots on ground.
BASIC QUALIFICATIONS
- BA/BS Required; MBA or equivalent Master’s-level education preferred.
- 7+ years of pharmaceutical industry, preferably in Marketing Operations.
- Strong communication skills, both written and verbal.
- Cross-BU and/or diversity of job experiences.
- Proven track record of delivering business performance
- Strong drive for alignment and simplicity to promote Our Collective Advantage.
- Demonstrated history of leading business innovation/transformation.
- Drive for optimization/excellence.
- Delivery of exceptional customer services and experiences.
- Track record for building strong cultures.
- Strong ability to drive collaboration and foster highly productive, functional relationships.
- Demonstrated agility and ability to drive program completion in expedited timelines.
- Ability to advocate and influence senior stakeholders without direct authority and navigate effectively in a matrixed worki
-
Global Content Operations Lead
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoAbout the RolePfizer's Content Center Team is seeking a highly skilled Global Content Operations Manager to join our In-market global Content Operations team. As a key member of this team, you will be accountable for delivering detailed end-to-end content tools and process deployments and daily operational support to medical, marketing, agencies, and CMO...
-
Global Technical Content Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Jll A tiempo completoJLL is committed to supporting the Whole You, personally and professionally. As a Global Technical Content Manager, you will play a key role in managing internal communications and deliverables, including team newsletters, wiki content, business documents, and slide decks. You will work closely with our Global Technical Operations Lead to develop business...
-
Content Manager, Prime Video
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience, managing and tackling multiple complex content projects simultaneously - you will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously; - Technical writing and proofreading experience, with good verbal and written communication skills; - Experience...
-
Global Operations Manager
hace 7 días
San Francisco, Heredia, Costa Rica Safeguard Global A tiempo completoJob DescriptionThe Global Operations Manager will be a key role in ensuring that our operations team delivers an exceptional experience for employees and clients.This exciting role involves supervising, guiding and motivating a team. The individual will be responsible for encouraging colleagues to work together and delivering great customer service. Workload...
-
Operations Manager, Content Publishing and Quality
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking an experienced Operations Manager to lead our Content Publishing and Quality team. The ideal candidate will have a proven track record of managing teams and driving process efficiencies.Key ResponsibilitiesManage a team of 10-15 members on tasks associated with content publishing, quality, and data labeling.Provide end-to-end...
-
Global Operations Manager
hace 7 días
San José, San José, Costa Rica Safeguard Global A tiempo completoThe Global Employment Outsourcing (GEO) Team Leader plays a pivotal role in ensuring the GEO operations team delivers an exceptional experience for employees and clients.This exciting role oversees supervising, guiding, and motivating a team to work together and deliver great customer service. The Team Leader organises workload to ensure deliverables are...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoTransform the Future of Entertainment with AmazonCome shape the next generation of how and what Amazon customers are watching. As an Operations Manager for DigiFlex team, you will drive strategy and execution for content coverage, quality, and international expansion.We are a dynamic group of entertainment enthusiasts based in Costa Rica, passionate about...
-
Operations Manager, Content Publishing and Quality
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking an experienced Operations Manager to lead our Content Publishing and Quality team. The ideal candidate will have a proven track record of managing large teams and driving process efficiencies in a fast-paced environment.Key ResponsibilitiesManage a team of 20-25 members on tasks associated with content publishing, quality, and data...
-
Content Policy Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency.Key Responsibilities- Conduct manual reviews of global content policy compliance operations.- Make high judgement decisions on compliance actions.- Drive projects that...
-
Content Developer
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Content Developer to join our Risk Content Management team at Amazon Support Services Costa Rica Srl. As a Content Developer, you will be responsible for creating high-quality content that supports our global operations and helps investigators and sellers navigate our platform.Key ResponsibilitiesDevelop and...
-
Global Research Sources Manager
hace 5 meses
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: The Global External Content Management (GECM) team helps BCG’s internal stakeholders through the enablement and procurement of research sources and tools. This includes managing research sources suppliers, providing operational support, risk reduction and act as the central coordination of stakeholders. As the Global Research Sources...
-
Operations Manager I
hace 3 semanas
San José, San José, Costa Rica Pk Global A tiempo completoOperations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...
-
Content Marketing Manager
hace 5 meses
San José, Costa Rica VirtuPartner A tiempo completoWe are seeking an experienced and talented Content Marketing Manager to lead our content strategy, creation, and promotion efforts. In this role, you will be responsible for developing and executing a comprehensive content marketing plan that drives brand awareness, engagement, and lead generation. **Responsibilities**: - Content Strategy: Develop and...
-
Content Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoAbout the RoleThe Seller University team is seeking a detail-oriented Program Operations Specialist to help support content launch and management workflows and enable successful delivery of weekly live trainings for sellers. This role involves collaborating with Seller University stakeholders to own key functions of our content delivery and live education...
-
Team Manager, Operations, Amazon
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of team management experience, preferably large operations teams; - Fluent level verbal and written proficiency in English; - Experience in analyzing data and best practices to assess performance drivers; - Experience in influencing internal and external stakeholders, with excellent communication and negotiation skills and the ability to resolve...
-
Team Manager, Operations, Amazon
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of team management experience, preferably large operations teams; - Fluent level verbal and written proficiency in English; - Experience in analyzing data and best practices to assess performance drivers; - Ability to problem-solve using creative thinking and innovation; - Excellent communication and negotiation skills with the ability to resolve...
-
SEO Content Manager
hace 5 meses
San José, Costa Rica Discovered A tiempo completo**Are you our future Content Manager?** Were looking for an all-star content manager to join our growing team as the owner of our content marketing initiatives across all digital platforms and formats. Your goal is singular and will be the beating heart of our business to help us drive qualified traffic, leads, and sales digitally by establishing our...
-
Senior Manager of Global Operations
hace 6 días
San José, San José, Costa Rica Pfizer A tiempo completoJob OverviewWe are seeking a highly skilled and experienced Senior Manager of Global Operations to lead our MEET Payment Team.
-
Manager I, Operations, Amazon
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo5+ years of team management experience - Fluent level proficiency in one of the following European languages (German/Italian/French) with understanding of region-specific jargon/colloquialism - Fluent level verbal and written proficiency in English - Experience in analyzing data and best practices to assess performance drivers - Experience in influencing...
-
Operations Manager
hace 3 semanas
San José, San José, Costa Rica Transperfect A tiempo completoJob SummaryThe Operations Manager is responsible for the day-to-day management of the call center, ensuring all resources are in place to deliver exceptional service. This role requires strong leadership and communication skills to manage a team of supervisors and interpreters, driving performance and quality.Key ResponsibilitiesManage team performance,...