IT Endpoint Operations Administrator

hace 23 horas


San José, Costa Rica Emerson A tiempo completo

Specific Responsibilities
- Provide Global Endpoint Services operational support for imaging, configuration of supporting servers and maintain Emerson software baseline up to date on all PC endpoints as defined by the Service Owners
- Provide Enterprise-scope patching for PC Endpoints aligned to Enterprise Security policies
- Execute Emerson-wide or specific scope software deployment projects
- Provide Enterprise-wide operational support for Print service as defined by Service Owners
- Create, deploy and maintain Software packages for usage at Enterprise level using the existing framework
- Create and maintain up-to-date required Endpoints Operations procedures and documentation
- Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
- Ensure adhesion to SLA’s by a strong focus on automation and service improvement, working together with USS (Local IT), Endpoint Design & Transition, Service Provisioning and others as required
- Collaborate and actively feed-back to Endpoint Design and Management in order to develop and improve supported solutions and designs
- Coach USS (local IT), new members of the team, and interns on Endpoints Operations team activities as needed

Education / Qualification Requirements of the Role
- Education- Education to degree level or equivalent, but experience may be considered in lieu of formal education
- Minimum 3-5 years’ experience in a Desk Side Support (which also includes IT users support) or an Operation function role, preferably in a large Enterprise environment
- ITIL certification or equivalent awareness is beneficial
- Language knowledge: must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage
- Qualifications- Specific Skills & Experience
- PC Hardware and software knowledge
- Microsoft Windows (Server/ Client) and Office administration skills
- Scripting skills (PowerShell, VBS) knowledge
- Experience with service desk ticketing systems.
- Microsoft Endpoint Configuration manager & Intune knowledge is a plus
- Effective communicator
- Excellent verbal and written communication skills
- Willing to travel for short periods of time
- Strong analytical capabilities and demonstrated problem-solving skills
- Flexible attitude towards working hours



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