People & Culture Employee Experience Administrator
hace 5 meses
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories
Key Responsibilities:
People & Culture Employee Experience Administrators are our front-line customer service representatives for World Vision staff. This position is responsible for providing quality and timely customer service and quick resolution on employee human resources (HR) issues. In addition, the Employee experience Administrator will support day-to-day administrative and operational duties for a number of our local office branches.
- MAJOR RESPONSIBILITIES_
HR Administration and Employee Programs
Provide day-to-day administrative support for different areas of HR in the areas of local P&C office administration.
This can include (but is not limited to):
- Employee recordkeeping/personnel files.
- Local onboarding/orientation of new staff and offboarding.
- Administration of employee programs such as service awards and unemployment compensation.
- Employee benefits (statutory benefits, local benefits, etc.).
- Vendor management/invoicing.
- Payroll inquiries and reporting.
Employee Experience & Customer Service
- Perform customer service functions for World Vision employees - mainly Global Centre staff and International Assignees.
- First-line service ticket review for Ask P&C/P&C Helpdesk-related systems: Identify the complexity of HR issues and either resolve general issues or route/escalate to an appropriate P&C Specialist, Generalist, or Business Partner. Where appropriate, respond to service ticket issues regarding compensation, benefits, and general employee inquiries.
- Identify questions, concerns, and inquiries that request further information or creation of policies, procedures, and/or help articles.
- Conduct periodic customer satisfaction surveys to evaluate the effectiveness of P&C’s helpdesk function.
Continuous Improvement & Ad Hoc Duties
- Compile statistical reports and information as needed on Ask P&C ticket issues and other activities.
- Occasional backup of employee contracts administration in times of surge capacity.
- Continuous individual development
- KNOWLEDGE AND QUALIFICATIONS_
- Associate’s Degree (or equivalent) or at least three years of related experience in human resources or customer service. An equivalent combination of education and experience is accepted.
- Excellent interpersonal relationship and customer service skills as well as basic knowledge of general HR.
- Skills and experience in handling simple HR requests and queries.
- Time management skills and the ability to prioritize requests.
- Ability to troubleshoot employee issues and either resolve or know how/when to escalate.
- Ability to communicate with staff at all levels - orally and in writing - while personifying our WV value of “We Value People.”
Applicant Types Accepted:
Local Applicants Only
-
Employee Lifecycle Administrator
hace 1 día
San Rafael, Escazú, Costa Rica Swarovski A tiempo completoWe are seeking a skilled Employee Lifecycle Administrator to join our team at Swarovski. As an integral part of our Global Business Services hub, you will be responsible for ensuring high-quality accounting services and contributing to process excellence initiatives and team development.About the JobYour main responsibilities will include:Performing employee...
-
People Services Specialist
hace 5 meses
San José, Costa Rica Cohesity A tiempo completoCohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...
-
HR Administrator
hace 4 meses
San José, Costa Rica cloudpay A tiempo completoWe are looking for a dynamic and people oriented HR Administrator to join our HR AMER team. This position is an opportunity to enhance your career and gain a solid foundation in regional and global HR practices. **Daily Duties and Responsibilities**: - Responsible for administrative processes at each stage of the employment lifecycle. - Manages...
-
Salesforce Administrator
hace 5 meses
San José, Costa Rica OfficeSpace Software A tiempo completo**Create A Better Place For Everyone**: OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a...
-
Manager People Experience
hace 5 meses
San José, Costa Rica Pfizer A tiempo completoThe PX (People Experience) Business Partner Manager is responsible for provide support CAC ensuring the local delivery of all PX key services, talent management, coaching, DEI initiatives, Change management and projects in alignment with business strategies, local/corporate guidelines, and global policies/procedures. **MAIN RESPONSIBILITIES**: - Support PX...
-
HR Administrator
hace 3 días
San José, San José, Costa Rica Lonza A tiempo completoAt Lonza, we're looking for a talented HR Administrator to join our team. As an HR Administrator, you'll be responsible for providing excellent HR administration services to our employees, managers, and HR community. This role is key to ensuring the accurate and timely handling of Employee Lifecycle Transactional cases, administering HR-related documents...
-
Servicenow Administrator
hace 4 meses
San José, Costa Rica Fragomen A tiempo completoJob Description - About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing ServiceNow technical team. As a ServiceNow Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow...
-
Culture and Engagement Strategist
hace 1 semana
San José, San José, Costa Rica Webhelp A tiempo completoCulture and Engagement Strategist RoleCreate and drive an integrated culture and engagement strategy that inspires game-changers with the company's vision and business strategy. This role encompasses key aspects of how the Company connects and relates to current and prospective employees.Key Responsibilities:Develop and execute employee engagement programs...
-
Global People Operations Generalist
hace 4 meses
San José, Costa Rica LRN Corporation A tiempo completoPosition: Global People Operations Generalist Location: Remote, Costa Rica About LRN Do you want to use your people operations expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm....
-
People Advisor
hace 5 meses
San José, Costa Rica Maersk A tiempo completoJob Description : We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can...
-
Director, People Experience Biopharma, Central
hace 5 meses
San José, Costa Rica Pfizer A tiempo completoThe primary purpose of this role is to lead the market People Experience strategy and execution in an effective, efficient & innovative manner that meets the needs of local business and in alignment with Pfizer Purpose. The People Experience Country Lead serves as HR Lead for the CAC Cluster, playing an active role in coaching and change management in the...
-
People Operations Coordinator
hace 4 meses
San José, Costa Rica Wind River A tiempo completo**Location: San Jose, Costa Rica** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers...
-
People Services Analyst
hace 5 meses
San José, Costa Rica The Coca-Cola Company A tiempo completoThe Benefits Analyst will be responsible for assisting with the research, analysis, and processing of various types of benefits information and data. This includes reconciling data between multiple vendors and systems, as well as processing benefit payments. The role also involves contributing to the management of vendor performance. The scope of benefits...
-
Director, People Experience Biopharma, Central
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryThe primary purpose of this role is to lead the market People Experience strategy and execution in an effective, efficient & innovative manner that meets the needs of local business and in alignment with Pfizer Purpose.This position serves as HR Lead for the CAC Cluster, playing an active role in coaching and change management in the business,...
-
People Services Specialist
hace 5 meses
San José, Costa Rica Zscaler A tiempo completoCompany Description With more than 15 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
People Generalist
hace 4 meses
San José, Costa Rica SentinelOne A tiempo completo**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Cybersecurity Culture
hace 4 meses
San José, Costa Rica Emerson A tiempo completoWe are seeking a dynamic and creative individual to join our GRC team as a Cybersecurity Culture & Awareness Specialist. In this role, you will be responsible for developing and implementing training and awareness strategies to cultivate a strong security culture within our organization. **In this Role, Your Responsibilities Will Be**: - Build engaging and...
-
Learning Administrator
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Title: Learning AdministratorBill Gosling Outsourcing is committed to the career development of our people. We are seeking a highly skilled Learning Administrator to join our team.Key Responsibilities:Administer all paperwork and/or onboarding requirements and tasks (specific to learning programs).Coordinate tasks associated with the learning process,...
-
Sr. Salesforce Systems Administrator
hace 4 meses
San José, Costa Rica SentinelOne A tiempo completo**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
People Advisor
hace 1 mes
San José, San José, Costa Rica Maersk A tiempo completoAbout the Role:We are seeking a highly skilled and dedicated People Advisor to join our team at Maersk. As a key member of our global HR organization, you will play a vital role in supporting our employees and leaders with their HR-related queries.Key Responsibilities:Provide expert guidance and support to employees and managers on HR policies and...