Creator Comp Ops Specialist, Amp

hace 2 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Excellent verbal and written communication skills in both English and Spanish.
- High attention to detail and an ability to multi-task and thrive in a fast-paced environment.
- Proven ability to work productively and efficiently in an independent setting.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
- Willing to work in a diverse atmosphere and contribute to an inclusive culture.
- Experience managing small scale projects in a fast pace environment.
- Experience contributing to the development of team members through mentoring, training, and document creation.
- Experience collaborating with global stakeholders and SMEs.

Job summary
Want to build the future of live audio? Join Amazon’s newest mobile app, Amp, where anyone can host live radio shows with the music they love. Currently in beta in the US, Amp’s evolving how people discover and share music. Create a show, call-in, or bop along to some tunes - no subscription, additional hardware, or editing needed.

As part of an agile team, you will be working in a startup atmosphere while being able to leverage the resources of a Fortune-500 company. Amp is on the cutting-edge of consumer-facing products, where every team member is a critical voice in the decision-making process. We build systems that will be distributed throughout the world, spanning mobile apps and voice-forward experiences on Amazon Echo devices, powered by Alexa. Amp products support our mission of delivering audio entertainment in new and exciting ways that creators and listeners will love. Come make history, as we expand and launch Amp for millions of listeners.

Key job responsibilities

**In this role, you will**:

- Be responsible of day to day operations for timely and accurate payment support to Amp creators.
- Ensure compliance with process and procedures while achieving quality, productivity and performance metrics.
- Primary point of contact for Monetization SMEs and partner teams on recurring tasks.
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures.
- Mentor, guide and train new team members answering questions and sharing best practices.
- Own standard, small
- scale projects or assigned components of a larger project using tools or reporting to achieve improvements.
- Reviews and contributes to the creation of SOPs, processes, and tools to ensure a positive impact on quality measures.
- SME for one or more Monetization skills/verticals.
- Performs quality checks on team’s completed requests.
- Escalates issues to management and demonstrates the ability to dive deep into a problem, performs “root cause analysis’ and identifies constraints to recommend a solution.
- May own and prioritize work allocation based on business needs
- Analyzes data and is responsible for highlighting gaps, recommending solutions and influencing decisions.
- Microsoft Excel proficiency.
- Salesforce CRM platform knowledge.
- Billing or Finance operations experience



  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking a highly skilled and detail-oriented Live Audio Operations Specialist to join our team at Amazon's newest mobile app, Amp. As part of an agile team, you will be working in a startup atmosphere while being able to leverage the resources of a Fortune-500 company.Key Responsibilities:Be responsible for day-to-day operations for timely and...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    About the RoleWe are seeking a highly skilled Reward Process Excellence Specialist to join our team at Mondelez International. This role will support rewards execution for North America region, with a strong focus on merit increase processes and compensation specifics.Key ResponsibilitiesWork collaboratively with stakeholders to track metrics and maintain...


  • San José, Costa Rica Microsoft A tiempo completo

    Are you passionate about leveraging process across planning and operations to drive meaningful outcomes for Xbox and the gaming industry? Do you enjoy evaluating outcomes, options, and driving consensus for the best solution? Are you a perfectionist that loves to track “all the details”? Do you have a strong program management background with an emphasis...


  • San José, San José, Costa Rica Moody'S A tiempo completo

    Moody's is a leading provider of credit ratings and research, with a reputation for excellence and integrity. We are seeking a highly skilled Sales Operations Specialist to join our team.As a Sales Operations Specialist at Moody's, you will play a key role in supporting the Sales function, providing revenue, regulatory, and project support to improve...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    2+ years of program or project management experience - 1+ years of supply chain experience - C1 English proficiency (advanced). Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement...

  • Operations Specialist

    hace 6 meses


    San José, Costa Rica Permit Health A tiempo completo

    **Permit Health — Operations Specialist** **About Permit Health** **About the role** The Permit business is humming along and growing quickly, with leading healthcare companies as customers (companies backed by top Silicon Valley investors such as Y Combinator, General Catalyst, Kleiner Perkins, Stanford, and others). Unlike most startups, we are quite...


  • San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, you have the opportunity to power your possible and achieve your true potential. Our team is looking for a highly skilled professional to join us as a Senior Business Operations Specialist.Job OverviewWe are seeking an experienced professional to serve as the first point of contact for internal customers, Billing Ops, and internal departments at...

  • Us Payroll

    hace 3 días


    San José, Costa Rica cloudpay A tiempo completo

    The position involves gathering information from our customers, setting up pay codes in Kronos, uploading employees’ information into the system, running parallels, and handover to Ops in a clean, accurate and compliant. The US Payroll and Implementations Specialist works along with the Customer, Project Manager, and Implementation Consultant in order to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianWe are thrilled to share that Experian has been named one of the 100 Best Companies to work for by FORTUNE and one of the 100 World's Most Innovative Companies by Forbes Magazine.Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    Position OverviewAs a Web Content Specialist at 360Training, you will be responsible for updating and maintaining content on our existing websites to ensure accuracy, relevance, and compliance with regulatory standards.Key ResponsibilitiesUpdate and maintain website content, including text, images, and multimedia elements.Ensure all content is accurate,...


  • San Francisco, Heredia, Costa Rica Baxter A tiempo completo

    About the Role:We are seeking a Commercial Operations Specialist to join our team at Baxter. In this role, you will be responsible for processing and maintaining multiple team mailboxes through Outlook, accurately and timely performing BAM Lookup Requests and Cross References, and executing ChOps Connections, Mass Maintenances and Deny/Process off error...


  • San José, San José, Costa Rica Cloudpay A tiempo completo

    Job DescriptionThe US Payroll and Benefits Specialist role at Cloudpay involves gathering information from customers, setting up pay codes in Kronos, uploading employees' details into the system, running payroll simulations, and ensuring seamless handovers to Ops teams. This position requires collaboration with the Customer, Project Manager, and...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    At Zscaler, we're looking for a talented Senior Talent Acquisition Specialist to join our team. This role will be based remotely anywhere in Costa Rica.The successful candidate will have 5+ years of experience working in human resources, preferably with a background in People Ops or HR technologies. They should also have experience supporting operational HR...


  • San José, San José, Costa Rica Intel A tiempo completo

    Estimated Salary: $140,000 - $200,000 per yearAbout the Role:We are seeking a highly skilled Senior AI Development Specialist to join our team at Intel. As a key member of our software development group, you will be responsible for building and sustaining AI productization platforms, including designing and implementing machine learning workflows and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Customer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...


  • San José, San José, Costa Rica Nearlinx A tiempo completo

    At Nearlinx, we seek a skilled Telecom Industry Content Specialist to create engaging and informative content that showcases expertise in the telecom industry and drives traffic to our clients' websites. A telecom background is essential. The successful candidate will work closely with our marketing and communication teams to develop a variety of content...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionWe are seeking an experienced Payroll Specialist to join our team in Heredia, Costa Rica. This role will be responsible for processing payroll for LATAM countries, with a focus on Brazil.About the Role:The successful candidate will have 3+ years of experience in payroll processing, with a strong background in personal income tax legislation...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Our team at Amzn Support Srvcs Costa Rica is seeking a skilled Expert Payroll Specialist to join our payroll department. This role will play a critical part in ensuring the accuracy and efficiency of our payroll processes.We are looking for an experienced professional with a strong background in payroll processing, particularly in LATAM countries, to help us...


  • San José, San José, Costa Rica Intel A tiempo completo

    We are seeking a highly skilled IT Supply Chain Strategy Specialist to join our team at Intel. The ideal candidate will have a strong background in business systems analysis and supply chain management, with experience in driving strategy and delivering innovative solutions.About the RoleThis role involves analyzing business problems and providing...

  • My Rewards Advisor

    hace 7 meses


    San José, Costa Rica Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. **How you will contribute** You will use your...