Commercial Operations Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Baxter A tiempo completo

About the Role:

We are seeking a Commercial Operations Specialist to join our team at Baxter. In this role, you will be responsible for processing and maintaining multiple team mailboxes through Outlook, accurately and timely performing BAM Lookup Requests and Cross References, and executing ChOps Connections, Mass Maintenances and Deny/Process off error Lines.

Key Responsibilities:

  • Process and maintain multiple team mailboxes through Outlook.
  • Accurately and timely perform BAM Lookup Requests and Cross References.
  • Execute ChOps Connections, Mass Maintenances and Deny/Process off error Lines.
  • Provide outstanding Customer Service to all internal/external customers on Eligibility Mailbox.
  • Keep an open communication (verbal and written) the Team Members as well with the leadership team.
  • Support as backup for any other activity required in the team, based on previous training plans, by the Supervisor.
  • Creator and maintenance of SOP processes documentation and continuously provide updates based on research and experience and process changes.
  • Liaison with Audit to provide support on internal and external audits requests and work preveniently on the SOX controls.
  • Assists and Provides training to internal or external employees as needed.
  • Keeps close monitor of the Metrics to ensure the KPIs are meet.

Requirements:

  • Technical School Degree or University Studies.
  • Demonstration of key finance proficiencies and qualifications and typically 1 year of experience with operations.
  • Fully bilingual (English / Spanish) as a requirement. B1 required.
  • Sophisticated Excel proficiency.
  • Strong problem-solving skills.
  • Customer Focus.
  • Collaboration and Teamwork.

About Baxter:

Baxter is a global healthcare leader that is passionate about making a meaningful difference in the lives of patients. We are committed to delivering innovative products and therapies that improve patient outcomes and enhance quality of life. Our team is dedicated to making a positive impact on the world, and we invite you to join us in our mission.



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