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Inside Sales Team Manager

hace 1 mes

Orotina, Costa Rica 3M A tiempo completo

**Job Summary**:
The position of **Inside Sales Team Manager **will be required to build and maintain multiple high-performing inside sales teams that are able to meet and exceed the assigned yearly forecast.

Will have direct leadership responsibility to review and approve work results conducted by the workgroup. Will supervise professional and support level employees within the sales function, coordinate execution of sales/customer/market analysis, report on findings to guide business decisions, and implement sales operations programs around reporting, analytics, territory management, sales incentives, rebates, and data processing. Will analyze direct, indirect, and intercompany sales data and customers and lead projects as well as initiatives to ensure the overall growth of sales revenue and compliance with corporate standard operating procedures.

The Inside Sales Manager will use internal relationships to build and maintain fluid communication with multiple stakeholders within the different Regions, Business Groups, and Divisions.

Will use data from CRM and Financial Reporting systems, to assist in formulating strategy and effectively work with Business Leaders to be aligned with the different Divisions strategies.

This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers or management for guidance on difficult or unusual situations

**Primary Responsibilities include but are not limited to the following**:
Supervises the development and implementation of improvements and/or solutions to work processes and tools in support of business and strategic plans.

Has budget responsibility for team/work group. Makes recommendations that impact how financial resources are generated or spent.

Determines priorities and timetables, assigns resources/tasks, and provides performance feedback. Is accountable for the activities and results of their work group, including leading for change.

Supervises development and implementation of functional and cross-functional projects, plans, and programs in support of business and strategic plans. Proactively communicates project direction and status to appropriate personnel.

Resolves issues and conflicts related to direct reports.

Has a major impact on the direct work group/team, as well as the next higher organizational tier. Decisions affect the operational effectiveness of multiple work groups or teams, programs in the department, and/or related activities within the direct functional areas.

Work tasks encompass concepts within multiple disciplines/practices which may include more than one Division/Area.

**Working tasks might include**:

- Assigns sales territories and/or accounts to the inside sales force.
- Provides coaching on key sales concepts and monitors sales activities and provides feedback to the inside sales representative.
- Coaches inside sales representatives and team leaders to improve and/or develop new skills and competencies according to the individual development plan.
- Begins to develop financial acumen by tracking channel, sales rep, and customer performance.
- Shares best practices by using CRM with other sales supervisors and sales representatives across locations/Divisions.
- Provides input on the short
- to mid-term sales strategy. Analyzes sales results and recommends course corrections based on CRM data.
- Develops and establishes work group KPIs (Key Performance Indicators). Consults in the design of sales incentive plans with the sales leader based on analysis of previous year plans, business objectives, and strategy.
- Manages POS data processing setup with new channel partners; implements and advises on POS data strategy for business use on sales incentives, rebate programs, market analysis, etc.
- Performs complex business analytics on direct sales, POS data, and market trends; provides recommendations to business management on opportunities for growth and improved performance.
- Leads customer and channel partner discussions, initiating and reviewing conformance to channel agreement requirements, such as point of sale data, etc.
- Coaches employees to improve and/or develop new skills and competencies in data integrity, analytics, business acumen, auditing, etc.
- Continuously drives sales support efficiencies, process improvements, and technology advancements, while enabling forecast attainment.
- Creates awareness and sells the value of an Inside Sales function to internal business partners.
- Incumbent typically communicates with internal business partners, such as department heads and direct reports and area/business leaders.
- As an expert, the employee also provides consulting assistance to senior management. Serves as representative of the work group or team to management as appropriate.
- Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and pr