Team Manager
hace 2 días
Overview:
We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.
**Driving exceptional outcomes with purpose-built solutions.**
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
**Responsibilities**:
**This role will**:
- Manage your team to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Attend regular operational and business review meetings.
- Monitor KPIs to ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
- Share updates and reports with management.
- Own, monitor, coordinate and manage all escalated cases.
Qualifications:
**Dynamics is a good fit for you if**:
- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and oral English.
**In this role**:
- 3 - 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 - 2 years of experience managing teams.
- Higher-level education in a technical discipline or related certification is preferred.
- Experience in supporting cloud-based technologies is preferred.
- Excellent knowledge of technology-based environments and solutions is required.
- Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
-
Business Services Team Leader
hace 2 días
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **What this job involves**: Responsible for handling a team size of 10-12 members. Ensure prioritization & urgent item requests are attended to promptly. Ensure team's adherence to turnaround time and accuracy of activities undertaken including any transition in/out or ad-hoc projects. Effective...
-
Development Manager
hace 2 semanas
Orotina, Costa Rica MedBill A tiempo completo**Medbill **is a Durable Medical Equipment billing company based in the US. We are seeking a full-time remote contractor for our **Development Manager** position to join our team. The contract will be for 3 months and then reevaluated for extension. **Responsibilities for the Development Manager** - Analyze business requirements, and architect scalable...
-
Fcf Team Lead Lao
hace 4 días
Orotina, Costa Rica Kimberly-Clark A tiempo completoSi las ideas frescas y la pasión por ganar te inspiran, ¡Ven a dar rienda suelta a tu talento en Kimberly-Clark! Como **FCF Team Lead LAO** seras responsable de liderar las iniciativas y procesos clave para entregar el DPO, influenciando la dirección del negocio a nível regional y subregional, manejando tracking junto con el forecast mensual/anual...
-
Global Onboards Manager
hace 2 días
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The GREF Onboards Program Manager manages the global contingent worker technical on and off-boarding program for GREF, overseeing the end-to-end life cycle with focus on mitigation risks and driving data accuracy. With a comprehensive knowledge and understanding of requirements fully aligned with...
-
Software Development Manager, Aws Kumo
hace 17 horas
Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years of experience as a software developer - 3+ years of experience managing software development teams - Experience developing and executing a software roadmap navigating ambiguity; handling multiple, competing priorities and deliver incrementally Job summary Are you a leader of software development engineers? Do you know how to create independent...
-
Sr. Manager, Sales
hace 2 semanas
Orotina, Costa Rica TD SYNNEX A tiempo completoThe Sr Sales Manager is responsible for attainment of sales goals (SLA & KPI) by region. Develops long-term sales strategies. Oversees the development of current manager, supervisor, sales representatives, senior sales representatives, and engineers. Participates in strategic division initiatives. Ensures consistent member management practices across the...
-
Prog. Manager, Discovery Experience
hace 2 semanas
Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree (business Administration or Operations Research or Engineering or Statistics, or Finance etc) - Minimum 5 years of large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals - Minimum 5 years of experience working in an Operations environment, driving...
-
Problem Manager
hace 17 horas
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Sr. Project Manager
hace 1 semana
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. We’re JLL— a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a...
-
Performance Manager
hace 17 horas
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. Business Intelligence and Performance Contribute to data management and interpretation skills in the team for the account and the model. Deep understanding of contract key performance indicator and reporting requirements and client expectations. Promote and enable the import and export of best...