Performance Manager

JLL supports the Whole You, personally and professionally.

Business Intelligence and Performance
Contribute to data management and interpretation skills in the team for the account and the model.
Deep understanding of contract key performance indicator and reporting requirements and client expectations.
Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.
Devise and promote creative data visualization.
Own the responsibility to standardize & improve the way the data collection, aggregation & reporting is done.

Potential requirements include but are not limited to the following:
Drive/culture shift for JLL to become a data-driven organization.
Act as Program Manager for performance initiatives at regional level.
Acts as an interface between the regional team and the global team on all KPI measurables
Understand the business operations and help bring newer solution to bring efficiencies
Ability to analyze data and find gaps in performance
Bring industry best practices for Data Governance, Project Management and Business Analysis
Ensure timely reports are shared with relevant stakeholders for assessment & decision making
Constantly engage in challenging the status-quo and bringing in more value to the organization through in-house/external technology solutions
Provide training to the teams as and when needed
Help create and provide data and presentations for Weekly, Monthly, and Quarterly business reviews
Have a working knowledge of Corrigo and how to use its reporting
Operate in alignment with organizational roadmap

Leadership
Identify savings and improvement opportunities, or problems requiring innovative solutions.
Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.

Key Performance Measures
Desired outcomes identified up front and built in to each new idea.
Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals

Knowledge, Skills & Abilities
Bachelor’s degree or equivalent work experience.
Six Sigma Green Belt certification a plus; related experience advantageous
5 years relevant work experience
Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Process Management experience - Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical. Flexibility. Sense of Urgency.
Experience of extrapolating and visualizing data to derive actionable intelligence
Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)
Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint).
Able to speak both English and Spanish

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.