Customer Service Tr2

hace 1 semana


San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Job Summary**:
In the role the person will be monitoring live broadcasts including live events; such as sports and awards shows, as well as syndicated programs lacking Over-the-top rights, using various web based tools and devices, to ensure rights-restricted streams are only available to appropriate audiences based on time, device, and/or location.

**Responsibilities**:

- Escalate and communicate issues on time and handle escalated issues and work closely with internal teams and vendors/providers to resolve network/audio/video issues.
- Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail.
- Escalation of issues to internal departments or Production for resolution.
- Work with appropriate team for flagging analysis
- Monitor live and non-live events using in-house tools, fix and escalate issues as applicable
- Validate, and edit the Start/End times of Live programming
- Work with cross functional teams for escalating /troubleshooting issues

**Requirements**:

- High school diploma or equivalent (minimum)
- English level (b2 minimum)
- 1+ years of professional experience
- Prior experience in a live operations/time sensitive environment

**Required skills**:

- Ability to type 25+ WPM with a high rate of accuracy.
- Willing to work in weekends and late evening shifts (Must have)
- Good oral and written communication skills

**Salary**: ₡550,000.00 - ₡650,000.00 per month



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