Customer Service Representative

hace 7 meses

San José, Costa Rica Hultec Group A tiempo completo

**Position Title**:Customer Service

**Classification**:Exempt

**Status**:Regular Full-time

**Location**: San Jose, Costa Rica (Terramix, S.A. ) **On-Site**

**COMPANY OVERVIEW**

Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products primarily for water, wastewater, stormwater and other industrial markets.

We are building great innovative solutions to global water infrastructures; we participate in the wellness of people by providing a solution to how water is distributed through pipe systems that transport treated water from treatment plants to homes, businesses, and individual facilities.

We encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution. We believe in 'Team' because we know that we do not win alone but together. If you are ready for an opportunity where you can shine, this is it.

**Job Summary**:
We are seeking a fully bi-lingual in English and Spanish to join our company as our Customer Service Representative, in this role you will work in our Costa Rica company, Terramix, S.A. and our US Company, S&B Technical Products. You will be responsible for providing customer service regarding pricing, order placement, delivery and inquiries. Exemplary Customer Service, means going above and beyond for the customer, understanding needs and being able to be resourceful within company availabilities to assist the customer with their customer experience.
- **Application and Resume must be in English**

**Primary Responsibilities**
- Manager production quotes including the outline, content, required forms, deadlines, etc through CRM.
- Coordinate with key internal personnel to complete various sections of the quotes and drive to completion.
- Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipt of products.
- Review the RFQ to understand its intent, requirements, details, timing, and scope.

**Qualifications**:

- Exemplary Customer Service with 1+ years of experience
- Demonstrate knowledge of all Microsoft products, excel, word, outlook and power point.
- Previous experience in Manufacturing preferred
- High sense of urgency and ability to work under pressure.
- English proficiency: Level B1+

**Key Competencies**:

- Able to navigate in ambiguity and ask questions to understand.
- Strong written and verbal communication
- A natural service driven individual providing exceptional customer service.
- Attention to detail and able to convey concise and accurate information to the customer.
- Resourceful and an ability to research for best outcome.
- A willing to understand supply chain, purchasing and logistics.

**NOTE: The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. The above statements are not to be construed as an exhaustive list of all responsibilities, duties and skills that may be required. All staff may be required to perform duties outside their normal responsibilities as needed.**

**Benefits**
- **Free Lunch**:

- **Free bus to certain city hubs**:

- **Physiotherapist, Dentist, Doctor and Nurse on site**:

- **Employee Development**:

- **Paid Time Off**:

- **National Holidays Observed**

Hultec Group is an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability or genetics. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Customer Service Representative

    hace 2 semanas

    San José, Costa Rica Talent2Win A tiempo completo

    **customer service representative**:**Talent2Win** San José San José experiência 0 años Telecomunicaciones indefinido jornada completa salario no especificado publicado hace 3 horas ¡BUSCAMOS TALENTO COMO TÚ! Empleocostarica #OportunidadEmpleo Si tienes bachillerato comprobable y Nível de inglés (avanzado) esta es tu oportunidad. Ingresa al...

  • Customer Service Representative

    hace 2 meses

    San José, San José, Costa Rica Hultec Group A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a fully bilingual customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns, and ensuring their complete satisfaction with our products and services.Key...

  • Customer Service Representative

    hace 2 meses

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Customer Service Representative RoleWe are seeking a customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Jll A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at JLL. In this role, you will be responsible for developing and implementing a best-in-class customer service program.Key ResponsibilitiesProvide exceptional customer support by working closely with clients and employees to resolve issues and improve the overall...

  • Customer Service Representative

    hace 7 meses

    Ubicación San José, San José, Costa Rica Junior Recruiter A tiempo completo

    Requisitos: We are looking for hundreds of Customer Service Representatives. Evolving the BPO services and helping with our clients´ needs to a whole new level. The opening requires a conversational level of English. Actividades a realizar: The customer service representative (CSR) will provide call servicing and support functions to United States-based...

  • Customer Service Representative

    hace 2 meses

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mes

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving inquiries efficiently.

  • Customer Service Representative

    hace 2 meses

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mes

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving inquiries efficiently.

  • Customer Service Representative

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Torran Talent A tiempo completo

    Customer Service RepresentativeTorran Talent is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.The ideal candidate will have excellent...

  • Customer Service Representative

    hace 2 meses

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Join Our Team as a Customer Service Representative!The ideal candidate will have at least 1 year of contact center experience, with a strong background in customer service and a proven track record of resolving complex issues.Key Responsibilities:Handle inbound calls and tickets from clients and sales representativesAssist retailers with inquiries related to...

  • Customer Service Representative

    hace 2 meses

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Customer Service Representative Role OverviewExperian is a global tech company and leader in data and analytics. We're seeking a skilled Customer Service Representative to join our team and provide exceptional customer experience.Key Responsibilities:Deliver outstanding customer service through active listening and strong communication skills.Provide...

  • Customer Service Representative

    hace 2 meses

    San José, San José, Costa Rica Scalesource A tiempo completo

    **Job Title: Customer Service Representative****Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building strong relationships with our clients, providing outstanding customer service, and driving sales growth.**Key...

  • Customer Service Representative

    hace 2 meses

    San José, San José, Costa Rica Emerson A tiempo completo

    **Role Summary**We are seeking a skilled Customer Service Representative to join our team at Emerson. In this role, you will be responsible for providing exceptional customer service to our global customers, ensuring timely and accurate information is shared.**Key Responsibilities**- Provide customer service support for pricing, availability, and delivery...

  • Customer Service Representative

    hace 7 meses

    San José, Costa Rica Infotree Global A tiempo completo

    We are hiring! Customer Service Representative What do you need? - High School or **9th grade completed**: - At least **8 months of experience **in the call center industry - **Advanced English Level**: - Ability to **work on site **in Santa Ana - Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm** **Salary**: ₡500,000.00 - ₡600,000.00 per...

  • Multilingual Customer Service Representative

    hace 2 semanas

    San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

    Company Overview: Iceberg Health Injury is a leading provider of exceptional patient care and customer service.">About the Role: We are seeking an experienced Multilingual Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for interacting with current and potential patients, providing them with...

  • Customer Service Representative

    hace 3 semanas

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    We are looking for a skilled Customer Service Representative to join our team at Courtyard San Jose Escazu.This is a full-time position with a competitive salary of approximately $35,000 per year, depending on experience.The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced...

  • Customer Service Representative

    hace 1 semana

    San José, Costa Rica STT Group A tiempo completo

    Responsibilities: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle...

  • Customer Service Representative

    hace 3 semanas

    San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    At Infotree Global Solutions, we are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients through inbound calls.As a Call Center Professional, you will play a critical part in resolving customer inquiries and issues in a timely and professional...

  • Customer Service Representative

    hace 2 meses

    San José, San José, Costa Rica Convera A tiempo completo

    Job Description:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Convera. As a key member of our customer-facing function, you will be responsible for delivering exceptional customer service and quality in accordance with Service Level Agreements.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    hace 2 meses

    San José, San José, Costa Rica Webxloo, Llc A tiempo completo

    Job Overview:At Webxloo, Llc, we are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. This role involves assisting clients with product inquiries, troubleshooting, and technical support.Key Responsibilities:Assist clients with product inquiries, troubleshooting, and technical supportConduct outbound...

  • Customer Service Representative

    hace 2 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The...