Customer Service Representative

hace 2 semanas

San José, Costa Rica Hultec Group A tiempo completo

**Position Title**:Customer Service

**Classification**:Exempt

**Status**:Regular Full-time

**Location**: San Jose, Costa Rica (Terramix, S.A. ) **On-Site**

**COMPANY OVERVIEW**

Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products primarily for water, wastewater, stormwater and other industrial markets.

We are building great innovative solutions to global water infrastructures; we participate in the wellness of people by providing a solution to how water is distributed through pipe systems that transport treated water from treatment plants to homes, businesses, and individual facilities.

We encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution. We believe in 'Team' because we know that we do not win alone but together. If you are ready for an opportunity where you can shine, this is it.

**Job Summary**:
We are seeking a fully bi-lingual in English and Spanish to join our company as our Customer Service Representative, in this role you will work in our Costa Rica company, Terramix, S.A. and our US Company, S&B Technical Products. You will be responsible for providing customer service regarding pricing, order placement, delivery and inquiries. Exemplary Customer Service, means going above and beyond for the customer, understanding needs and being able to be resourceful within company availabilities to assist the customer with their customer experience.
- **Application and Resume must be in English**

**Primary Responsibilities**
- Manager production quotes including the outline, content, required forms, deadlines, etc through CRM.
- Coordinate with key internal personnel to complete various sections of the quotes and drive to completion.
- Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipt of products.
- Review the RFQ to understand its intent, requirements, details, timing, and scope.

**Qualifications**:

- Exemplary Customer Service with 1+ years of experience
- Demonstrate knowledge of all Microsoft products, excel, word, outlook and power point.
- Previous experience in Manufacturing preferred
- High sense of urgency and ability to work under pressure.
- English proficiency: Level B1+

**Key Competencies**:

- Able to navigate in ambiguity and ask questions to understand.
- Strong written and verbal communication
- A natural service driven individual providing exceptional customer service.
- Attention to detail and able to convey concise and accurate information to the customer.
- Resourceful and an ability to research for best outcome.
- A willing to understand supply chain, purchasing and logistics.

**NOTE: The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. The above statements are not to be construed as an exhaustive list of all responsibilities, duties and skills that may be required. All staff may be required to perform duties outside their normal responsibilities as needed.**

**Benefits**
- **Free Lunch**:

- **Free bus to certain city hubs**:

- **Physiotherapist, Dentist, Doctor and Nurse on site**:

- **Employee Development**:

- **Paid Time Off**:

- **National Holidays Observed**

Hultec Group is an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability or genetics. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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