Customer Service Rep

hace 1 semana


San José, Costa Rica Object Technology Solution A tiempo completo

**About us**:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our focused technologies are:

- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative.

CUSTOMER SERVICE REPRESENTATIVE (REMOTE/HYBRID)

**MAJOR RESPONSIBILITES**:

- Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.
- Project a professional company image through phone interaction.
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Assist junior representatives with issue resolution Recognize, document and alert the supervisor of trends in customer calls.

**Requirements**:

- Advanced English skills

**Job Information**:
Job Opening ID

**OTSI_1140_JOB**
***

Industry

**Technology**
***

City

**San Jose**
***

State/Province

**San José**
***

Country

**Costa Rica**
***

Zip/Postal Code

**10101


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