Sales Onboarding Program Manager

hace 2 semanas


San José, Costa Rica Smartsheet A tiempo completo

The Sales Onboarding Program Manager will play a key role in the analysis, design, development, implementation, and evaluation of Sales Onboarding for Smartsheet's sales teams. You will work closely with the Manager of Global Field Onboarding and Sales Leadership to support business goals and guide growth through increased productivity for new sales reps. You will be the liaison between the new hires, their managers, and other partners to ensure success in their assigned job responsibilities over the course of their first 90 days.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Manager of Global Field Onboarding based in Boston, MA

**You Will**:

- Engage stakeholders to identify and translate business goals/needs into the onboarding process.
- Assist in taking a blended-learning approach to include classroom, self paced, event-based training, and new technologies to help scale global onboarding.
- Oversee development of internal onboarding training repository for both instructor led and self directed training to ensure content is up to date and relevant.
- Implement and track metrics and indicators to ensure new hire performance thresholds are tracked and achieved via surveys, feedback, net promoter scores (NPS)
- Explore and implement new solutions, technologies, and best practices to improve the trainee's experience
- Cultivate relationships with sales leadership to develop strategies and align training content to current sales processes to achieve business results,

**You Have**:

- A Business administration or Project Management degree will be a plus or equivalent experience on the field.
- 3+ years within SaaS industry, sales experience in a sales enablement, training or coaching role
- Excellent written and oral communication skills, B2 English Proficiency Level or higher
- The skills to identify potential gaps and growth opportunities for onboarding reps
- Excellent project management skills with an opportunity to grow in a training and enablement role
- The ability to manage global teams/projects in multiple time zones
- The ability to perform a situational analysis to form recommendations solutions
- Confidence building, consulting with, and maintaining positive long-term relationships with internal stakeholders
- The ability to embrace and adapt technology; a continuous learner

**Perks & Benefits**:

- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)

**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Costa Rica, Germany and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote



  • San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

    We are seeking a highly skilled Onboarding Program Manager to join our team at Patientpop. This role is responsible for welcoming and coordinating the onboarding process for new customers, ensuring a seamless and engaging experience.Your Key Responsibilities:Welcome new customers and provide exceptional service during their first interactions with...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    **Sales Onboarding Coordinator**at SmartsheetSan Jose, Costa Rica, L6The Sales Onboarding Coordinator will play a key role in the development, implementation, and evaluation of Sales Onboarding for Smartsheet's sales teams.You will work closely with the Senior Manager of Global Field Enablement and Sales Enablement Team to support business goals and guide...

  • Sales Manager

    hace 2 semanas


    San José, Costa Rica Lot Squared Development A tiempo completo

    Are you the hype man in your sales office? - Do you want to continue your journey in leadership with a company who will support your growth? - Do you see yourself as the coach and mentor to a diverse sales team? - Are you eager to make a difference in the lives of others? We need a rockstar Sales Manager to take us to the next level. Our outbound sales...


  • San José, Costa Rica Smartsheet A tiempo completo

    As a Sales Enablement Manager, you will be integral in building and developing Smartsheet's BDR/SDR Enablement Program for FY25. We are seeking a dynamic and experienced sales enablement professional who is self-motivated, detail-oriented and is a polished facilitator with strong coaching/mentorship skills. In this role, you will play a crucial part in...

  • Onboarding Coordinator

    hace 4 semanas


    San José, Costa Rica Vacasa A tiempo completo

    **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America, thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a...

  • Onboarding Coordinator

    hace 6 horas


    San José, Costa Rica Vacasa A tiempo completo

    **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America, thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a...


  • San José, Costa Rica Smartsheet A tiempo completo

    The Billing Operations Customer Onboarding Specialist is responsible for ensuring the accuracy of customer master and contract information in order to ensure trouble-free customer billing and collection. The Customer Onboarding Specialist plays a key role in ensuring the accuracy of all Smartsheet subscriptions and services billings. At Smartsheet, we are...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 5+ years of management experience- 3+ years of product or program management experience- Proficient using Microsoft Office and Salesforce- Proven written and oral communication skillsJob summaryAt Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.We hire the...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 5+ years of management experience- 3+ years of product or program management experience- Proficient using Microsoft Office and Salesforce- Proven written and oral communication skillsJob summaryAt Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.We hire the...


  • San José, San José, Costa Rica Globexpeople A tiempo completo

    URGENTThe Global Payroll Program Manager-Remote Manila & Costa Rica  will oversee and manage implementation of significant payroll changes across a global landscape.This remote position, aligned with the US time zone, requires hands-on experience with ADP Celergo  and payroll program management for remote large-scale operations (80+ countries).The role...

  • Program Manager

    hace 3 semanas


    San José, Costa Rica Templet A tiempo completo

    **Overview** We are a boutique Marketing & Sales Enablement Agency focused on customers in the Information Technology & Telecommunications space. Our growing agency needs a motivated and experienced Program Manager to oversee client campaigns and programs. The role will require regular, proactive, and value-added communication with clients and internal team...

  • Sales Manager

    hace 2 semanas


    San José, Costa Rica Iceberg Health A tiempo completo

    Sales Manager - Health Care Industry Company: Iceberg Health Position: Full-time About Iceberg Health Iceberg Health is a leading innovator in the healthcare industry, specializing in Chiropractic services. We are committed to enhancing patient care through advanced solutions and dedicated customer service. **Role Overview** The Sales Manager will...

  • Program Manager

    hace 3 semanas


    San José, San José, Costa Rica Templet A tiempo completo

    **Overview**We are a boutique Marketing & Sales Enablement Agency focused on customers in the Information Technology & Telecommunications space.Our growing agency needs a motivated and experienced Program Manager to oversee client campaigns and programs.The role will require regular, proactive, and value-added communication with clients and internal team...


  • San José, San José, Costa Rica Tibco A tiempo completo

    About the JobWe are looking for a highly skilled Senior Customer Onboarding Specialist to join our team. As a Senior Customer Onboarding Specialist, you will be responsible for overseeing the customer onboarding process post-sales, focusing on First Active Use, Meaningful Use, and increased Total Active Use.Your key responsibilities will include...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a dynamic and supportive **Manager, Sales Development (Remote Eligible) **to provide daily coaching and leadership to a team of SDRs.This team will have primary responsibility for servicing inbound sales inquiries with a focus on engaging and qualifying all prospective customers.This high profile role reports to the Director, Sales...

  • Sales Manager

    hace 4 semanas


    San José, San José, Costa Rica Bairesdev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3).With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we're only as strong as the multicultural teams at the heart of our business.BairesDev runs on...

  • Program Manager

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...

  • Program Manager

    hace 6 horas


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...

  • Sales Account Manager

    hace 4 semanas


    San José, Costa Rica CHAT ASSASSINS A tiempo completo

    **100% Remote - Work from Home Position - Must be located anywhere in Latin America or Brazil.** **Are you a self driven sales manager, hungry for personal and financial growth, looking to expand with a market dominant organization?** Then please continue reading **Chat Assassins** works with premium personal brands. Our solutions consist of building...

  • Program Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Program Manager (Remote)****Heredia, Costa Rica**SGF Global is looking for a Program Manager, for IT enterprise in Heredia, Costa Rica.**Overview**:The Program Manager work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.**Requirements**:- Bachelor's Degree in Business,...