Onboarding Coordinator

hace 2 semanas

San José, Costa Rica Vacasa A tiempo completo

**Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America, thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

**Why Onboarding at Vacasa**

If Vacasa's incredible growth didn't make it obvious, we're good at what we do. We're hospitality professionals dedicated to the communities and teams that we work with. We're the front-lines-problem-solvers who create worry-free experiences for our owners and guests. We think on our feet and respond with tailored solutions. Our team has the street smarts, ambition, and talent to turn every potential market into a Vacasa community. We live by a simple motto: happy team, happy owners, happy guests. Our people are what set Vacasa apart.

**What we're looking for**

An Onboarding Coordinator should be a clear communicator who possesses strong organizational skills, an attention to detail, the ability to resolve issues with a sense of urgency, and prioritize obligations and deadlines. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties from contract-signing through the home going live on the Vacasa website. The role we are hiring for will be responsible for the maintenance of the wide array of workflows, systems, pipelines, and priorities related to preparing homes to go live with Vacasa and accept reservations. During this process they will be the primary caretaker of the homeowner experience, ensuring a smooth and successful transition for properties joining the Vacasa portfolio.

The Onboarding Coordinator will report to an Onboarding Manager who will offer support and to advance your career in line with the goals of Vacasa and our rapid growth. You will be provided exposure to the onboarding of a home and its functions while being mentored by seasoned professionals.

**What you'll do**
- Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website; including collection of information from homeowner(s) and coordination of all steps required. This includes but are not limited to:

- Coordinate the cleaning, inspections, and photography for homes entering the Vacasa portfolio
- Dispatching and communicating with third party vendors for additional services, such as photography, housekeeping, etc.
- Analyzing historical nightly rates for local markets
- Write accurate and complete property descriptions for listings
- Problem solving for different potential roadblocks to the onboarding process
- Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals
- Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders
- Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process
- Attend regular team calls/meetings, both with individual teams as well as cross-functional partners
- Maintain general knowledge of company policies and procedures as well as any changes
- While this job primarily operates between 9am-5pm, you will sometimes be called upon after normal business hours and on weekends. Flexibility is key.
- Duties will include traveling to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography; etc
- The job duties described are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their typical responsibilities from time to time, as needed

**Skills you'll need**
- Must speak English and Spanish
- Self-motivated and self-sufficient while having the confidence to seek guidance and direction as needed
- Solution-oriented and able to uncover pathways to efficiency
- Experience using CRM software, including Salesforce
- Solid computer skills, including experience with Google software and cloud computing programs
- Strong interpersonal and communication skills, both oral and written
- Flexibility and comfort working in an ever-changing environment
- Reliable High Speed Internet
- Traveling within specific market is frequent and this person will need their own reliable vehicle, valid driver license and maintain an auto liability insurance policy that adequately covers the vehicle for business use.

**Working conditions**

Home office setting with occasional training sessions and offsite team meetings in our various regions. Requires frequent, repetitive use of a computer, phone, and office equipment. Re

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