Onboarding Program Manager

hace 3 días


San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

We are seeking a highly skilled Onboarding Program Manager to join our team at Patientpop. This role is responsible for welcoming and coordinating the onboarding process for new customers, ensuring a seamless and engaging experience.

Your Key Responsibilities:

  • Welcome new customers and provide exceptional service during their first interactions with Patientpop
  • Set clear expectations regarding timelines, points of contact, and resources available
  • Gather requirements, contact information, and preferences relevant to product mix purchased
  • Note requirements and preferences in structured fields and unstructured notes
  • Identify potential areas of risk if expectations are not aligned and escalate accordingly
  • Answer inbound phone calls from new customers and Account Executives, and schedule kick-off calls with assigned Onboarding Managers within the first 4-5 days
  • Owning full end-to-end onboarding of certain accounts in special circumstances

Your Professional Qualifications:

  • 1-2 years of customer-facing experience leading or supporting implementations of software solutions
  • Experience in SaaS environments in a project coordinator or customer success role is a plus
  • Minimum English level B2+ CEFR oral and written
  • Strong analytical skills, project management, or project coordinator background
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and be results-oriented

  • Program Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Program Manager (Remote)****Heredia, Costa Rica**SGF Global is looking for a Program Manager, for IT enterprise in Heredia, Costa Rica.**Overview**:The Program Manager work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.**Requirements**:- Bachelor's Degree in Business,...

  • Program Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    The Program Manager(s) is responsible for organizing programs and activities for Autocar and is tasked with developing programs to support the organization's strategic direction, creating, and managing long-term goals.In addition, the incumbent will be responsible for developing budgets and operating plans for programs and writing program funding...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we are seeking a Strategic Talent Development Manager to play a key role in enhancing our talent objectives for each fiscal cycle. In this position, you will collaborate with the Talent Management team to design and implement programs that drive business results and fuel thought leadership.The ideal candidate will have a proven track record of...

  • Program Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...

  • KYC Program Manager

    hace 8 horas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    KYC Program Manager Job Summary:Citi is seeking a seasoned KYC Program Manager to oversee and direct a team of employees in providing AML/KYC services.The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of AML/KYC regulations.Main Responsibilities:- Manage KYC operations, ensuring compliance...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:- Our mission is to use data driven insights to simplify healthcare for all.Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare.Our ONE Experian Health...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionJob descriptionExperian's Financial Services & Data (FSD) is looking for a Program Manager to lead multiple complex client implementations of our Ascend product suite and other projects.At Experian, we believe in a competitive, team-oriented environment that requires the full investment and engagement of every team member.We expect team...

  • Senior Program Manager

    hace 2 días


    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    We are seeking a seasoned project manager to lead our teams in delivering high-impact projects that drive business growth and innovation. As a senior program manager at Moody's Investors Service, you will be responsible for designing and implementing effective project management methodologies and tools, analyzing business drivers and constraints, and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description Job description Experian's Financial Services & Data (FSD) is looking for a Program Manager to lead multiple complex client implementations of our Ascend product suite and other projects.At Experian, we believe in a competitive, team-oriented environment that requires the full investment and engagement of every team member.We expect team...

  • Program Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Brenda Marrero & Associates Teletrabajo Freelance A tiempo completo

    **Temporary position - 9 months contract**DescriptionBMA Group is looking a Program Manager (Design) for our account with Amazon.Please take into consideration this is a **contractor** position.This position will colaborate with IMDb TV team.IMDb TV is Amazon's free, ad-supported streaming video channel, enabling customers to watch hit TV shows, top...

  • Npi Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    NPI Program ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future.This involves strategic, inclusive, and collaborative working culture.At our core, we strive to uphold HPE's values - to partner,...

  • Senior Program Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    6+ years of working cross functionally with tech and non-tech teams experience- 6+ years of program or project management experience- 6+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- 6+ years of owning program strategy, end to end delivery, and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    7+ years of tax, finance or a related analytical field experience- 3+ years of advanced proficiency in Excel (pivots, lookups, etc.)experience- 6+ years of creating process improvements with automation and analysis experience- 5+ years of directly managing and leading a team of 5+ members experience- 7+ years of finance or a related analytical field...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Introduction**At IBM, work is more than a job - it's a calling**: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Senior Program Manager

    hace 19 horas


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Your ideas can drive the future of corporate travel.Join BCD and challenge the status quo****Multi-National Program Manager**- Full time, Costa Rica_As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation,...

  • Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Engineering Project Management Teams manage cross functional engineering projects.They work with Product Management, Sales, Quality, Manufacturing, Finance, and other functions across TE to assure projects meet financial, schedule and customer expectations.They are responsible for defining and creating project schedules, portfolio...

  • Senior Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    6+ years of program or project management experience- 6+ years of change management experience- 6+ years of defining and executing against program timeline & requirements experience- 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- 6+ years of working cross functionally with tech and...

  • Program Manager Lll

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Program Manager lll.PROGRAM MANAGER lll (HYBRID)MAJOR RESPONSIBILITES:- Facilitate daily stand-up meetings, sprint planning, sprint review, and sprint retrospective meetings- Help the development team to remove impediments and blockers that affect their productivity- Work with the...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Job DescriptionThis Senior Program Manager role is focused on leading strategic programs and projects that drive business success and enable productivity and engagement at scale. The ideal candidate will have a proven track record of driving program execution, improving processes and tools, and developing effective communication plans and change adoption...