Onboarding Program Manager
hace 3 días
We are seeking a highly skilled Onboarding Program Manager to join our team at Patientpop. This role is responsible for welcoming and coordinating the onboarding process for new customers, ensuring a seamless and engaging experience.
Your Key Responsibilities:
- Welcome new customers and provide exceptional service during their first interactions with Patientpop
- Set clear expectations regarding timelines, points of contact, and resources available
- Gather requirements, contact information, and preferences relevant to product mix purchased
- Note requirements and preferences in structured fields and unstructured notes
- Identify potential areas of risk if expectations are not aligned and escalate accordingly
- Answer inbound phone calls from new customers and Account Executives, and schedule kick-off calls with assigned Onboarding Managers within the first 4-5 days
- Owning full end-to-end onboarding of certain accounts in special circumstances
Your Professional Qualifications:
- 1-2 years of customer-facing experience leading or supporting implementations of software solutions
- Experience in SaaS environments in a project coordinator or customer success role is a plus
- Minimum English level B2+ CEFR oral and written
- Strong analytical skills, project management, or project coordinator background
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment and be results-oriented
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