Rco Wfm Analyst, R&c Wfm

**Workforce Management (WFM)****Location**- Pavas, Costa Rica***Job Title:Manager II WFM**Job Description**:Incumbent responsible for managing End to end WFM delivery, must of Team management experience in large operations for multinational operation locations.WFM delivery, Financial planning knowledge is mandatory.**Responsibilities**- Participates in the...

**Workforce Management (WFM)****Location**- Pavas, Costa Rica***Job Title:Sr Analyst - WFM Planning and Scheduling**Job Description**:The Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring.Creating and managing staff schedules to accomplish a...

BS Degree in a quantitative field (engineering, economics, math, stats) - Currently in an L5 position in Amazon - 2+ years' experience as people manager - 2+ years' experience in Workforce management - 2+ years' experience in data analysis and reporting - Understanding of staffing plan models and WFM metrics - Experience with scheduling system tools such as...

4+ years of WFM/Business Intelligence experience or equivalent- 3+ years of experience in customer support operations- Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms- Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree in Business Administration, Operations Management, Data Science or related field.- Experience defining...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

At Amzn Support Srvcs Costa Rica, we're working to be the most customer-centric company on earth.We are looking for exceptionally talented and motivated people to join our team as Workforce Analyst for STAR Vertical.Key ResponsibilitiesReal-time monitoring and reporting of Schedule deviations such as breaks, absenteeism, late login, early logout, and other...

1+ years of analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- Analytical, numerical and mathematical skills;- Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers, as...

**Acerca de la vacante**:**Funciones del Puesto**:Análisis de big data, crear y desarrollar nuevos procedimientos duros, creación de reportería en tiempo real, control de métricas enfocadas en mejora continua**Requisitos del Puesto**:Bachiller en Ingenieria en Sistemas o carreras a finQL Server 2008 R2 - Procedimientos Almacenados y VistasMySQL Workbench...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

Job Summary">At Amzn Support Srvcs Costa Rica, we're dedicated to delivering exceptional customer experiences. We're seeking a highly skilled and motivated individual to join our team as a Workforce Analyst for the BPBO Vertical.">Key Responsibilities">">Monitor and report on schedule deviations, including breaks, absenteeism, late login, early logout, and...

OverviewAt Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences. We seek a skilled and motivated individual to join our team as a Workforce Analyst.About the RoleThis role is part of our efforts to optimize workforce management in our contact centers. The successful candidate will be responsible for...

Job OverviewBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000 associates...

We are seeking a highly skilled Operational Forecasting Specialist to join our Support Operations - Workforce Management (WFM) Team.This role will be responsible for assisting with the development and maintenance of long-term and short-term forecasts, ensuring accurate daily, weekly, and monthly staffing requirements.The ideal candidate will have a strong...

At Amzn Support Srvcs Costa Rica, we're pushing the boundaries of customer-centricity.Company OverviewWe're a dynamic organization that's constantly innovating and simplifying processes to deliver exceptional Customer Experience. Our team is passionate about making a difference, and we're looking for talented individuals like you to join us on this...

Requisitos: Bachiller en Ingeniería en Sistemas o carreras afines SQL Server 2008 R2 - Procedimientos Almacenados y Vistas MySQL Workbench - Procedimientos Almacenados y Vistas Python 3 - Pandas, SQLAlchemy Notebooks Herramientas de organización del trabajo - Trello, OneNote, etc Excel Avanzado Inglés Técnico 1 año de experiência en el área de...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

OverviewAt Amazon Support Services Costa Rica Srl, we are revolutionizing the way people watch movies and TV shows. With millions of titles available on-demand, we are looking for an exceptional leader to join our team as an Operational Capacity Manager for Prime Video.Job DescriptionWe are seeking a highly analytical individual with expertise in workforce...

**Acerca de la empresa:**America Service es una compañía líder en servicios y tecnología, comprometida con ofrecer soluciones innovadoras y efectivas a sus clientes.**Funciones del puesto:**Procesamiento de BIG DATAGenerar reportes diariosCarga de insumos a diferentes plataformasEjecución de correos masivosCoordinación de proyectos de datosAnálisis de...