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Unified Communications Engineer

hace 1 mes

Heredia, Costa Rica Moody's A tiempo completo

Looking for a new opportunity? Enjoy building systems and performing projects on a global basis?

Come join the Unified Communications and Collaboration team at Moody’s

We have an open position on the UCC engineering team for a Engineering Role. Our team is globally distributed, with team members and work colleagues located globally.

Moody’s loves Engineers who are self-starters and can problem solve and think outside of the box. You’ll also be working on data aggregation projects, rollout of entire new products, continuous service improvements and bots within our tools. We value innovation and hard work and want you to make an impact in the firm. Whether you are interested in Video conferencing, Collaboration tools, Instant messaging, software engineering, hardware or data capture and analysis, there's work to be done. If you are excited to jump in and make a difference, Moody’s could be the place for you

THE UCC TEAM IS RESPONSIBLE FOR THE FOLLOWING AREAS:

- Unified Communications and Collaboration environments such as Zoom, Miro, Slack, Trello, MS Teams etc. (windows and Mac) across the enterprise and on their usage within:

- Conference rooms
- Mobility for Unified Communications as a Service
- Video Streaming
- 500+ conference rooms globally dispersed
- Automation for above tools
- Bots, reporting, analytics, user onboarding, etc
- Atlassian products (Jira and Confluence)

GENERAL RESPONSIBILITIES FOR THE ROLE WOULD INCLUDE:

- Minimum 5+ years in a engineering role
- Owning and driving all technical solutions related to the afore mentioned areas
- Contribute to the planning, assessments, and implementation of key digital projects within the collaboration platforms workplace
- Be a point of escalation for operations and other engineering team members
- Perform peer review of the work generated by other UCC engineering team members
- Collaborate with Information security to implement security architectures that protect data beyond the confine of company networks/boundaries
- Produce re-occurring environment analytics and usage presentations
- Ability to prioritize and work under pressure is crucial.
- Strong organizational skills
- Have the ability to ‘lead by example’.
- Manage and work to resolve escalated incidents
- Reduce and remove technical debt of all legacy environments (as needed)

May expect to have additional responsibilities:

- Regularly interact with vendors and understand product roadmaps. Prepare Moody’s for product changes through detailed planning and analysis processes.
- Regularly meet with internal partners and gather feedback / implement voice of customer updates to our tools

Key technical skills which applicants should have a strong demonstrable background in:

- Required to have Slack, Zoom and MS Teams expertise.
- Demonstrable course completion for Zoom Learning is preferred
- Experience with Teams/Zoom Phone or SaaS phone environments a plus
- MS Teams Admin certification a plus
- Prior experience in financial services is a plus
- Prior experience working with mergers and acquisitions pertaining to UCC solutions
- Experience using APIs and creating bots that generate value for technical and non-technical end users, including block kit.
- Experience with programming languages UNIX and PowerShell — In addition nice to have exposure to PHP, Python, or Java
- Identify bugs, test, reproduce, report, and work with the engineers on other teams to assist with a fix and test/verify fix versions
- Ability to write technical specifications for project
- Ability to specify exact make, model of conferencing equipment and diagram connectivity plans
- Implementation and back-end configuration for conference room and A/V technology
- Knowledge workflows for client-side provisioning processes - network requests, firewall requests, AD requests, etc.
- Experience using ITSM tools
- General knowledge regarding DNS, active directory, SCIM provisioning, authentication protocols, SAML response, etc.
- Understanding of SIP, VoIP, MPLS, AVoIP, and other similar network technology protocols
- Understanding of SSO (OKTA) and VPN split tunneling
- Showcasing the attitude of continuous improvement within UCC services.

WORKWEEK & HOURS:
40 hours - Mon - Fri. Must be flexible to work additional hours including weekends as required to meet project deadlines.

Perform all other duties and responsibilities as required by the immediate manager/supervisor.

Technology Services Group - Workplace Services

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.