Systems Engineer

hace 3 semanas

Heredia, Costa Rica Moody's A tiempo completo

Are you on the lookout for a new career opportunity that allows you to excel in building systems and managing projects on a global scale? Look no further Moody's Collaboration Engineering team has an exciting opening for a Systems Engineer. Our team operates worldwide, with team members and collaborators situated across the globe.

At Moody's, we highly value engineers who are self-motivated, adept at problem-solving, and possess a knack for thinking creatively. We cherish innovation and hard work and are eager for you to leave your mark on our organization. Whether your passion lies in video conferencing, collaboration tools, instant messaging, software engineering, hardware, or data capture and analysis, we have engaging projects that need your expertise. If you're enthusiastic about diving in and making a real impact, Moody's might just be the perfect place for you to thrive and grow in your career

THE CE TEAM IS RESPONSIBLE FOR THE FOLLOWING AREAS:

- Unified Communications and Collaboration environments such as MS Teams, Zoom, Zoom Phone, Trello, Miro and other UC platforms etc.
- Mobility for Unified Communications as a Service
- Design and standardization of video conferencing rooms and solutions
- Development and enhancement of all products and services within the CE team

GENERAL RESPONSIBILITIES FOR THE ROLE WOULD INCLUDE:

- Minimum 5+ years in an engineering role
- Owning and driving all technical solutions related to the afore mentioned areas
- Contribute to the planning, assessments, and implementation of key digital projects within the collaboration platforms workplace
- Be a point of escalation for operations and other engineering team members
- Perform peer review of the work generated by other collaboration engineering team members
- Collaborate with Information security to implement security architectures that protects data beyond the confine of the companies networks/boundaries
- Produce re-occurring environment analytics and usage presentations
- Strong organizational skills
- Have the ability to “lead by example”
- Manage and work to resolve escalated incidents
- Reduce and remove technical debt of all legacy environments (as needed)
- Regularly interact with vendors and understand product roadmaps. Prepare Moody’s for product changes through detailed planning and analysis processes.
- Regularly meet with internal partners and gather feedback / implement voice of customer updates to our tools

Qualifications:

- Key technical skills which applicants should have a strong demonstrable background in:

- Required to have expertise in collaborations platforms such as Zoom, Zoom Phone, MS Teams Meeting Rooms, and Slack,
- MS Teams Admin certification a plus
- Prior experience in financial services is a plus
- Prior experience working with mergers and acquisitions pertaining to UCC solutions
- Experience using APIs.
- Experience using and running PowerShell scripts is a plus
- Identify bugs, test, reproduce, report, and work with the engineers on other teams to assist with a fix and test/verify fix versions
- Ability to write technical specifications for project
- Ability to specify exact make, model of conferencing equipment and diagram connectivity plans
- Experience in deploying Microsoft Teams Rooms
- Implementation and back-end configuration for conference room and A/V technology
- Experience using ITSM tools
- Understanding of SIP, VoIP, MPLS, AVoIP, and other similar network technology protocols
- Showcasing the attitude of continuous improvement within UCC services.

WORKWEEK & HOURS:

- Full Time Mon - Fri. Must be flexible to work additional hours including weekends as required to meet project deadlines.

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