Systems Engineer

hace 3 semanas


Heredia, Costa Rica Moody's A tiempo completo

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

We are looking for a Systems Engineer with a strong background in collaborating with development teams, data engineering teams, DevOps, product teams, and other support teams to resolve production issues on our supported products. In this role, you will provide technical support to clients, offering workaround solutions while development team works on a permanent fix. You will also be responsible for triaging issues and participating in bridge calls during high severity incidents.

**Responsibilities**
- Participate in bridge calls for high severity issues, being available for paging-out situations.
- Monitor AWS Synthetics Canaries alerts and other monitoring alerts, following run books to resolve platform performance issues.
- Track tickets in JIRA for customer-reported bugs.
- Take ownership of assigned projects, ensuring timely communication of updates to internal teams.
- Join triage sessions with customers to address technical issues on the platform.
- Document triage steps and instructions on the knowledge base for future reference and training purposes.

**Qualifications**
- Bachelor's degree or equivalent, master’s degree is a plus, or equivalent experience.
- Self-motivated independent thinker.
- Problem solver.
- Excellent written and verbal communication skills, capable of communicating clearly to both technical and non-technical audiences at all levels of the organization.
- Solid understanding of both relational and NoSQL databases.
- Familiar within all phases of software development, working across Agile teams, product owners, and external stakeholders.

**The Bonus Points**
- Prior knowledge of automating recurring tasks.
- Experience with Python for analyzing data to manage data issues/requests.
- Experience with JavaScript/ TypeScript.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.


  • Systems Engineer

    hace 4 semanas


    Heredia, Costa Rica TradeStation A tiempo completo

    **#WeAreTradeStation** **Who We Are**: TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for...

  • Systems Engineer

    hace 3 meses


    Heredia, Costa Rica Selligent Marketing Cloud A tiempo completo

    We’re seeking a highly skilled systems engineer who has the business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the changing needs of our company. In this role, the systems engineer will design, develop and integrate complex work systems for every stage of a lifecycle. The...

  • Systems Engineer

    hace 4 semanas


    Heredia, Costa Rica Campaign Monitor A tiempo completo

    We’re seeking a highly skilled systems engineer who has the business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the changing needs of our company. In this role, the systems engineer will design, develop and integrate complex work systems for every stage of a lifecycle. The...


  • Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer II, Systems HEREDIA**: - Work mode: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: Costa Rica-Heredia **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is...

  • Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Are you on the lookout for a new career opportunity that allows you to excel in building systems and managing projects on a global scale? Look no further! Moody's Collaboration Engineering team has an exciting opening for a Systems Engineer. Our team operates worldwide, with team members and collaborators situated across the globe. At Moody's, we highly...

  • Sr Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sr Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAs a member of the Systems Engineering Team, you will be responsible for maintaining various initiatives in our Commercial Systems.   This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects....

  • Systems Engineer Ii

    hace 5 días


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Join the Workplace Services Desktop Engineering Team and you'll work at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines). Evaluate new technologies and develop departmental standard practices. Recognized as technical...

  • Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Join the Workplace Services Desktop Engineering Team and you'll work at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Manager Systems Software Engineer (MG2) This role has been designated as ‘Office’, which means you will primarily work from an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. The Finance...

  • Sr Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - Join the Workplace Services Desktop Engineering Team and you’ll provide expert advice and counsel to users, management, and IT project teams for the most complex systems, spanning multiple functions and locations. - Stay abreast of new technical...

  • Senior Systems Engineer

    hace 3 semanas


    Heredia, Costa Rica Databricks A tiempo completo

    **GAQ324R68** **Mission** As an important member of our Support Engineering team, the Senior Systems Engineer is instrumental in elevating productivity and user experience across Brickster’s diverse community. You will report to the Director of Information Technology Services (ITS) and you will collaborate with partners as well as various departments to...

  • Systems Engineer Ii

    hace 5 días


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Systems Software Development Engineer for HPE Storage This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. HPE Storage fosters ONE inclusive storage culture to accelerate innovation. It brings together the best of converged and hyperconverged architectures on a flexible platform with independent scaling...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Systems Software Development Engineer for HPE Storage This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: HPE Storage fosters ONE inclusive storage culture to accelerate innovation. It brings together the best of converged and hyperconverged architectures on a flexible platform with...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...