Cisco Uc Senior Engineer
hace 2 semanas
Cisco UC Senior Engineer - Remote
We are currently undergoing a search for experienced **Cisco Unified Communications Senior Engineers** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and Webex CCE solutions. This an excellent career opportunity for someone with prior voice and data engineering experience who wants to develop and grow their career in Cisco Contact Center solutions in a consultative, client facing environment.
Role/Responsibilities:
- Project team member involved in the design and deployment of full life-cycle Cisco contact center project integrations including call center workflows
- Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
- Work and collaborate with project teams consisting of TTEC Professional Services staff, client resources, contract resources and 3rd party vendors
- Provide consistent and frequent project status updates and project issues to assigned TTEC Project Manager
**Requirements**:
- 3 to 5 years designing, deploying, installing and configuring complex Cisco UC solutions with Cisco Unified Call Manager clusters, and Cisco Unity Voice Mail
- Experience with multi-site contact center systems integration with ACD and IVR solutions, with Cisco UCCE preferred
- SIP voice protocol configuration experience is a must
- Strong experience configuring and troubleshooting Voice Gateways
- Prior experience deploying and administering routers, switches, TACACS and LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and CUBE
- Prior experience deploying Expressway, IM&P, and CER
- Excellent documentation, presentation, and problem-solving skills
- Excellent communication and client-facing skills
- Prior support experience of the UCCE environment including ACD, PG, IVR PG, IPCC and CVP is a plus
- CCVP or CCNP is a plus
- Working understanding of VOSS and CUCDM is a plus
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.
LI-BB2
LI-REMOTE
**Primary Location**:
: CR-Costa Rica-Heredia**
Job**:
: Information Technology
JSGYM-TE
-
Cisco Installation Telecommunications Senior
hace 2 semanas
Heredia, Costa Rica TTEC A tiempo completoCisco Installation Telecommunications Senior Engineer At TTEC Digital, we are committed to excellence in the delivery and support of Cisco UCCE solutions and services. Our success is attributed to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service. As part of our VoIP Solutions...
-
Cisco Dcloud
hace 12 horas
Heredia, Costa Rica SYKES Costa Rica A tiempo completo**Objective**: Be part of the team responsible for day-to-day management of the dCloud environment. You will provide operational and technical engineering support for the implementation, testing, integration, interoperability, and sustainment of information technologies comprising Cisco dCloud. You will work directly with AWS. **Hard skills**: - AWS...
-
Principal Network Engineer
hace 4 días
Heredia, Costa Rica TTEC Digital A tiempo completoPrincipal Network Engineer **TTEC is seeking a Network Engineer to join our Technology Services team.** Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether...
-
Senior Data Engineer
hace 2 semanas
Heredia, Costa Rica Databricks A tiempo completoYou will influence technological decision-making for business teams future data, analysis, and reporting needs. The role supports the business's daily operations inclusive of troubleshooting of data-intelligence warehouse environment and job monitoring. You will guide the business in identifying data needs and delivering mechanisms for acquiring and...
-
Ucce Telecommunications Engineer
hace 2 semanas
Heredia, Costa Rica TTEC A tiempo completoUCCE Telecommunications Engineer - Remote TTEC Digital is seeking a Cisco UCCE Telecommunication Engineer to join our Technology Services team. This is a telecommuting opportunity with possible travel requirements. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business...
-
Engineer Sr Analyst
hace 2 días
Heredia, Costa Rica Citi A tiempo completoThe Engineer Sr Analyst is responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks. Network Build...
-
Senior Software Engineer
hace 4 días
Heredia, Costa Rica SGF Global A tiempo completo**Senior Software Engineer (Hybrid))** **Heredia, Costa Rica** SGF Global is looking for a** Senior Software Engineer,** for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in a related field or equivalent experience. - Confirmed experience working with mínimal supervision while leading conversations with senior...
-
Jr Network Engineer
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Jr. Network Engineer is responsible for administrating and supporting client’s network environments according to best practices, while ensuring high levels of network availability and performance. Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and...
-
Senior Software Engineer
hace 2 días
Heredia, Costa Rica Kareo A tiempo completoThe Position Senior Software Engineer What We Need An experienced Senior Software Engineer to work on a cross-functional team to solve real-world problems for healthcare providers around the country. Using your technical expertise, you will design, build, test, and improve the features that will enable our customers to effectively run their business and...
-
Systems Engineer
hace 1 semana
Heredia, Costa Rica Moody's A tiempo completoAre you on the lookout for a new career opportunity that allows you to excel in building systems and managing projects on a global scale? Look no further! Moody's Collaboration Engineering team has an exciting opening for a Systems Engineer. Our team operates worldwide, with team members and collaborators situated across the globe. At Moody's, we highly...