Cisco Installation Telecommunications Senior

hace 2 semanas

Heredia, Costa Rica TTEC A tiempo completo

Cisco Installation Telecommunications Senior Engineer

At TTEC Digital, we are committed to excellence in the delivery and support of Cisco UCCE solutions and services. Our success is attributed to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service. As part of our VoIP Solutions division you will help deliver our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

**What you'll be doing**:
**What skills you will bring**:

- Core Server Administration experience with Windows and Linux.
- Advanced networking experience using multiple Ethernet cards on a single server.
- Experience doing numerous installations and upgrades of above core OS's.
Server hardware experience configuring varying levels of RAID and establishing SAN connectivity.
- Installation and Administration experience with VMWare
- Creating and Editing Documentation to include proficiency in Microsoft Word, Excel and Visio
- Experience in service, support, and upgrading the following technologies:

- Cisco Intelligent Contact Management (ICM) / IP Contact Center (IPCC) / UCCE Unified Contact Center Enterprise (UCCE) solutions and integrations
- Cisco IP Telephony (IPT) / Cisco Unified Communications Manager (UCM) (CallManager (CCM)) / Voice Gateways solutions and integrations
- Cisco's IP IVR and Cisco's Customer Voice Portal (CVP) or third party IVR / VRU solutions and integrations

Certifications or work-related experience in two or more areas:

- Microsoft Certified Solution Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP)
- Routing and Switching, Voice, or Service Provider.
- Cisco Certified Internetwork Expert (CCIE)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- VMWare Certified Professional or higher.
- EMC Cloud or Data Center Architect
- NetApp Certification
**Who We Are**:
TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

**COMPENSATION & BENEFITS**

Benefits available to eligible employees include the following:

- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

LI-BB2

LI-REMOTE

**Primary Location**:
: CR-Costa Rica-Heredia**
Job**:
: Information Technology

JSGYM-TE

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