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Cisco Uc Principal Engineer
hace 2 semanas
Cisco UC Principal Engineer - Remote
At TTEC Digital we are currently undergoing a search for experienced **Cisco Unified Communications Principal Engineer** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for someone with prior voice and data engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment.
**What you'll be doing**:
- Project team member involved in the design and deployment of full-life cycle Cisco contact center project integrations including call center workflows
- Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
- Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager
**What skills you will bring**:
- 5+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
- 1 to 2+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred
- SIP, H.323 and MGCP voice protocol configuration experience is a must
- Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Prior support experience of the ICM environment including ACD, PG, IVR PG, IPCC and CTIOS
- Prior experience deploying and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, Qos, VLAN's, Bandwidth modeling] and VoIP infrastructures
- Excellent documentation, presentation, and problem solving skills
- Excellent communication skills and client-facing skills
- CCIE [Voice or R&S], CCVP, or CCNP is a plus
**About Us**:
**What You Can Expect**
Benefits available to eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
LI-BN1
**Primary Location**: : CR-Costa Rica-Heredia
** Job**: : Information Technology
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