Associate, Human Resources

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Associate, Human Resources
- Santa Ana Costa Rica**

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as an **Associate, Human Resources.**

**Western Union powers your pursuit.**

**Role Responsibilities**:

- Act as first line support to general Human Resources inquiries from management, employees, and Human Resources Business Partners across the region.
- Manage the Ticketing system (Service Now), prioritizing inquiries and providing consistent responses to employees.
- Managing Workday inbox.
- Liaise closely with AMERICAS with Tier 2, Tier 3, and Management to provide accurate and timely response to inquiries from managers and employees throughout the Company.
- You will be expected to follow and create employee and management self-service documentation and job aids.
- Be flexible and open to new responsibilities, based in our “Center of Excellence” status.
- Support Global tasks and processes in partnership with our Shared Services located in Asia and Europe.
- Partner with HR Shared Services team members to develop, monitor, and meet the established SLAs and KPIs

**Role Requirements**:

- 8+ months of working experience in the Human Recourses field.
- Proficient English is essential.
- Proficient in Portuguese is a nice to have.
- Proactive, independent individual with the ability to focus on the task at hand.
- Confidence in making instinctual and logical decisions with little or no supervision.
- Strong communication skills, self-motivation, and results-oriented approach.
- Intermediate skills in Microsoft Excel are nice to have.
- Demonstrates patience and willingness to help employees, regardless of an employee’s level and role within the organization.
- Demonstrates respect for the non-disclosure of information, which may be confidential or sensitive in nature.
- Remains calm, professional, and concise when addressing stressful situations.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-DJ1 #LI-Hybrid

Estimated Job Posting End Date:
04-25-2024

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