Technical Support Engineering-azure Apps Services

hace 2 semanas

San José, Costa Rica Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**Responsibilities**:**
Responsibilities**

Response and Resolution
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

**Qualifications**:
**Qualifications**

Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- **English Language: fluent in reading, writing and speaking.**

Additional or Preferred Qualifications
- Microsoft Technology Certifications.

**Preffered Qualifications**:

- Knowledge of IIS configuration and how HTTP requests are handled by IIS.
- Knowledge and experience with.Net Framework, ASP.NET, VB.NET and Webservers - IIS, HTML and CSS.
- Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
- Working knowledge of Visual Studio and the Azure SDK.
- Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
- Knowledge of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal.
- Familiarity with Azure services and offerings is a plus or experience in AWS or Google Cloud.
- Familiar with code deployment models such as MSDeploy, Git, Github.

How You Do It

**Knowledge, Skills, Abilities**
- Analytical Skills
- Applications and Infrastructure Foundation
- Business Relationship Management
- Compliance Management
- Conflict Resolution
- Creativity
- Customer Advocacy
- Data Analysis
- Decision Making
- Diversity Promotion
- Documentatio

  • Technical Support Engineering-azure Apps Services

    hace 3 semanas

    San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering-azure Apps Services

    hace 3 semanas

    San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering-azure Apps Services

    hace 2 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Azure Cloud Architect

    hace 3 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    About Our RoleWe are seeking a skilled technical professional to join our team as an Azure Rapid Response Paas Developer. This role requires excellent problem-solving skills, a strong understanding of cloud services, and the ability to communicate complex technical issues clearly.Key ResponsibilitiesBuild business relationships with key customer contacts and...

  • Technical Support Engineering

    hace 2 días

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Engineering

    hace 10 horas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Engineering

    hace 2 semanas

    San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Specialist

    hace 2 días

    San José, San José, Costa Rica Appvance A tiempo completo

    **Overview of the Role**: Appvance seeks a customer-facing Java developer to join its Engineering team. This individual will provide Tier 2 level support to customers, representing the development-level expertise of the AIQ platform.**Responsibilities:**Develop a deep understanding of the AIQ platform's capabilities and industry trends.Collaborate with the...

  • .NET/azure Developer

    hace 3 semanas

    San José, Costa Rica DXC Technology A tiempo completo

    **Responsibilities and Duties**: - _ Implement core REST + JSON based APIs_ - _ Accountable for escalating issues and risks through the Tech Lead / Delivery Architect_ - _ Responsible for executing on tasks as directed by the Tech Lead / Delivery Architect_ - _ Responsible for communication and raising awareness to the Tech Lead / Delivery Architect...

  • Technical Support Specialist

    hace 2 días

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    Job Description:Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers with technical issues related to Big Data and Analytics solutions.Responsibilities:Provide advanced technical support to diverse audiences including IT...

  • Cloud Services Technical Leader

    hace 3 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    About Our CompanyAt Microsoft, we believe in a culture of innovation and collaboration. We're committed to empowering our customers to achieve more through our cloud services, and we're looking for talented individuals like you to join us on this journey.Job DescriptionAs an Azure Rapid Response Paas Developer, you will be responsible for providing technical...

  • Technical Support Engineering

    hace 1 día

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Advanced Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the Role:Crg Solutions is looking for an experienced Advanced Technical Support Engineer to join our team. As an Advanced Technical Support Engineer, you will provide advanced technical support to customers with complex technical issues related to Big Data and Analytics solutions.Key Responsibilities:Provide advanced technical support via telephone,...

  • Technical Support Engineering

    hace 2 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Engineer-azure Monitor/billing

    hace 2 semanas

    San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Engineering Solutions Expert

    hace 2 días

    San José, San José, Costa Rica Appvance A tiempo completo

    **About the Position**: Appvance is looking for a highly skilled Java developer to join its Engineering team as a Technical Support Specialist.**Job Description:**This role involves providing expert-level technical support to customers, collaborating with the Services team and QA Automation Engineers to identify and address customer-specific challenges.**Key...

  • Technical Support Engineering

    hace 2 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Engineer, Azure Billing

    hace 3 días

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Azure PaaS Technical Lead

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Our MissionWe strive to provide exceptional cloud services that meet the evolving needs of our customers. As an Azure Rapid Response Paas Developer, you will play a critical role in achieving this mission.Job Description:Quickly identify customer issues and respond to critical situations.Develop and maintain strong relationships with key customer contacts...

  • Technical Support Engineer, Azure Billing

    hace 1 día

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...