Technical Support Engineering
hace 3 días
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
**Qualifications**:
This is for ASMS Technical SE - Big Data
Required Language Qualifications:
English Language: confident in reading, writing and speaking.
**Required Qualifications**
- Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experienceOR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience in one or more of the following domains:
Essential requirements - A good understanding of two or more of the following technologies:
- Knowledge of Windows Azure Platform services
- Azure Platform development and deployment concepts
- Familiarity with troubleshooting
- Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
- Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
Preferred - Competencies and experience with some of the technologies below:
- Experience with one or more Big Data or Analytics Products and Services
- Azure Data Factory
- Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
- Azure Cosmos DB, NoSQL Services, MongoDB
- Data Lake
- Cloud Streaming technologies\
- Open-Source Ecosystem (Linux, Apache, etc.)
- Developer Experience: Python, Scala, R
- Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
Experience on Additional Technologies (good to have):
- Programming and debugging experience
- Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
- Ability to distill, prioritize and act on feedback from
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