Technical Support Engineering Manager

Documentation is essential to our Support Engineering operation, both for customers and for our team.We are looking for a driven and effective leader and team manager for technical documentation.The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.This is an opportunity to shape Canonical's internal and...

Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses; escalates issues...

Job OverviewWe are looking for a seasoned Recruiting Operations Manager to oversee the management of support engineers and provide guidance on support procedures.Responsibilities:Oversee the performance of 8-10 support engineers through regular check-ins, coaching, and mentorship.Develop and implement strategies to improve communication between support...

We're looking for a seasoned Global Support Engineering Manager to join our team at Microsoft. As a key member of our support organization, you'll be responsible for leading a team of engineers who provide technical support to our customers worldwide.Key Responsibilities:Serves as the first line of management escalation, ensuring customers stay informed...

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

As a Support Engineering Team Manager at Microsoft, you will be responsible for leading a team or group of Support Engineers with deep product knowledge that resolve customer technical issues. This role involves managing the customer relationship from a support standpoint, enabling your team to deliver a great customer experience and drive Microsoft Product...

Job OverviewPalo Alto Networks is seeking a skilled Sr. Support Account Manager to manage customer services experience and ensure the company exceeds customer expectations. This role requires a deep understanding of cybersecurity technologies, heterogeneous environments, and excellent communication skills.The successful candidate will serve as the central...

Ready to do your part in the cyber arms race?SonicWall offers fun, high-energy work environments at the leading edge of technology, networking, and cybersecurity.Whether you're in sales, marketing, engineering, product management, technical support, or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe.If...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud.Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate.We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on...

Job SummaryThis role is responsible for delivering top-notch technical support to end-users, ensuring minimal downtime and maximum productivity. As a key member of the team, you will provide first- and second-level support in response to service desk incidents and requests from onsite and remote office clients.Key ResponsibilitiesAccept travel requests for...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...