Technical Support Account Manager

hace 3 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo
Job Overview
Palo Alto Networks is seeking a skilled Sr. Support Account Manager to manage customer services experience and ensure the company exceeds customer expectations. This role requires a deep understanding of cybersecurity technologies, heterogeneous environments, and excellent communication skills.

The successful candidate will serve as the central point of contact for support delivery and case management, developing a deep understanding of customer business challenges and technical environments. They will identify upselling opportunities, proactively monitor complex issues, and lead customer escalation communication.

This is an exciting opportunity for a seasoned professional to join our team and make a meaningful impact in the cybersecurity industry.

Key Responsibilities:
  • Manage customer services experience to exceed expectations
  • Develop deep understanding of customer business challenges and technical environments
  • Identify upselling opportunities and proactively monitor complex issues
  • Lead customer escalation communication and coordinate actions with account teams, services teams, partners, and engineering

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