Cybersecurity Technical Support Manager

hace 18 horas


San José, San José, Costa Rica Microsoft A tiempo completo

As a Cybersecurity Technical Support Manager at Microsoft Corporation, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and leadership to our team.

The ideal candidate will have a strong background in cybersecurity and technical support, with experience in managing teams and leading cross-functional projects. You will be responsible for developing and implementing strategies to improve our technical support processes and services, as well as identifying and mitigating potential risks to our customers and systems.

Responsibilities:

  • Manage a team of Cybersecurity Technical Support Engineers
  • Develop and implement technical support processes and services
  • Identify and mitigate potential risks to customers and systems
  • Collaborate with internal stakeholders to ensure effective communication and issue resolution
  • Monitor and analyze technical support metrics to identify areas for improvement

Qualifications:

  • 5+ years of experience in operational excellence, delivery management, account management, sales, or vendor management
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of experience in operational excellence, delivery management, account management, sales, or vendor management
  • 1+ year of experience in people management
  • Cybersecurity knowledge and background
  • Ability to meet Microsoft security screening requirements


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