Cybersecurity Partnership Development Manager

hace 1 día


San José, San José, Costa Rica Palo Alto Networks A tiempo completo
About the Role

We are seeking a highly skilled Cybersecurity Partnership Development Manager to join our team at Palo Alto Networks. In this role, you will be responsible for driving Achievement Ratio (AR) improvements within your theater by identifying opportunities for upskilling partner capabilities through technical case reviews.

You will work closely with Partner Services Managers to devise training plans that help close identified gaps. To succeed in this role, you must have a thorough understanding of ASC Program metrics and utilize those metrics to analyze partner performance.

The ideal candidate will be able to review cases submitted to Palo Alto Networks by Authorized Support Center partners to determine technical skills gaps. You will then work with the PSM to determine an appropriate training path for the partners whose cases were evaluated, as well as provide recommendations to the appropriate Palo Alto Networks teams for necessary content.

Your Impact
  • Perform case scrubs across partners, countries, and territories to determine technical cause for the case
  • Utilize Tableau, Salesforce, and scorecards to determine potential areas of improvement
  • Create detailed analysis and reports on findings from case scrubs and other investigations as to the reasons why partners are opening cases
Requirements

To be successful in this role, you will need:

  • 2+ years experience in Palo Alto Networks technical support with a deep understanding of our Strata products - with a history of strong performance
  • PCNSE Certification
  • Excellent interpersonal and teamwork skills
  • Self-motivated and detail oriented with the ability to think and act strategically


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