Technical Support Engineering Ic3
hace 6 meses
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
**Qualifications**:
- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
- Business level fluency to read, write and speak English.
- Business level fluency to read, write and speak Spanish.
- Intern experience
Preferred Technical Qualifications (one or many):
System Center Configuration manager or system management
- General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy.
- Experience with installing sites, Software Updates Management, Operating System Deployment and Software Distribution.
- Experience with various client features like discovery, installation, inventory and software metering.
- Familiar with status messages and various server and client-side logs used for troubleshooting.
- Identity
Working knowledge of ADFS
- Active Directory concepts such as Kerberos, LDAP, Certificates and Security Groups.
- Working knowledge of Secure Token Services (ADFS or similar)
- Experience with network connectivity
- Knowledge of Cloud Identity (Azure Active Directory, AAD Sync, Role-based access control)
- Windows Networking
Working knowledge or networking with clear understanding of TCP/IP, including CIDR, routing and DNS; understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
- Familiarity with networking tools like ping, nslookup
- Understanding of proxy servers, firewalls and VPN.
- Understanding of 3rd party VPN solutions
- Exchange
Exchange on-premises and/or Exchange Online.
- Knowledge of the Exchange ActiveSync communication protocol and mobile device mailbox policies.
- Familiarity with Exchange Hybrid.
- App Dev
Programming background in PowerShell, C#, Java
- Background in relational databases such as SQL
- Familiar with Visual Studio or some other IDE
- Debugging skills, aware of the concepts of a stack, crash and able to review and understand code flow
Outlook
- Experience working on Outlook (for PC and Mac) calendaring issues.
- Experience with troubleshooting Outlook (for PC and Mac) con
-
Technical Support Engineering Ic3
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic3
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering
hace 6 meses
San Jose, Costa Rica Microsoft A tiempo completoOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...
-
Risk Management Ic3
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to creating a culture of trust and confidence for every person and organization through a connected customer experience. As a Risk Management Ic3, you will play a critical role in ensuring the security and stability of our products and services.This role is part of our Customer Service & Support (CSS) organization, which builds...
-
Technical Support Engineering
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Manager
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft's Customer Experience & Success (CE&S) organization is built around delivering a seamless support experience. As a Support Engineering Manager in the Security, Compliance, Identity and Management (SCIM) organization, you will be part of a team that resolves complex customer technical issues.Our customers are facing new challenges in data protection...
-
Cybersecurity Technical Support Engineering Manager
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic2
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic2
hace 6 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Systems Specialist
hace 3 semanas
San José, San José, Costa Rica Northwind Technical Services A tiempo completoCompany Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...
-
Technical Support Engineering Lead
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completo**Seamless Customer Experience Delivered**We're seeking a talented Technical Support Engineer to join our team at Microsoft. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and building a future where customers choose Microsoft for a differentiated and connected experience.In this dynamic...
-
Technical Support Engineer
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're committed to delivering exceptional customer experiences that empower individuals and organizations to achieve more. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal by providing expert-level technical support to our customers.ResponsibilitiesReview and resolve complex technical issues,...
-
Technical Support Lead
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoRole SummaryAs a Technical Support Lead at Microsoft, you will be a trusted advisor to our largest and most strategic customers during significant and complex technical challenges.This role requires an innate problem solver who can support multiple high-profile strategic accounts and orchestrate the shift from a reactive to a more proactive support...
-
High-Performance Storage Solutions Engineer
hace 1 mes
San José, San José, Costa Rica Engineering A tiempo completo**About the Role**CNEX Labs is a leading innovator in hardware and software solutions for solid-state storage. Our experienced management team and strategic investments from top companies in storage and networking drive us to deliver cutting-edge technologies. With a strong presence in the US, Europe, and China, we are expanding our capabilities to meet the...
-
Application Engineer
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoKey Responsibilities:- Provide expert technical support for our customers, addressing issues related to software development and operations.- Collaborate closely with development and QA teams to ensure smooth software releases and deployments.- Oversee production builds, manage tools, and configure systems to facilitate successful software product...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform is used by the world's leading enterprises to keep their digital systems secure and reliable. At Splunk, we pride ourselves on having an amazing career destination and a best place to work culture. We welcome employees to bring their...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Zuora A tiempo completoAbout the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...
