Technical Support Engineer, Azure Billing

hace 7 días

San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Response and Resolution**
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

**Readiness**
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

**Product/Process Improvement**
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

**Other**
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**- 3+ years technical support, technical consulting experience, or information technology experience- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.- Experience in the following: troubleshooting skills, analytical, problem solving and decision-making skills.
- 1+ year of Azure billing support experience
- Fluency to read, write and speak English.

**Additional or Preferred Qualifications**
- Azure Fundamentals certification.
- Understanding of Azure and/or compete cloud products.
- Excel knowledge including pivot tables, filters and VLOOKUP function.
- Experience solving for challenging customer problems, and effectively communicating next steps and status.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

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