Technical Support Engineering

hace 1 semana

San José, San José, Costa Rica Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Your Responsibilities:

- Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g.
swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

**Qualifications**:
Language Qualification: English Language: fluent in reading, writing and speaking.
- Windows System Administration/Virtualization
- Windows scripting or PowerShell
- Familiarity with Active Directory, Security, OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration
- Familiarity with system management tools such as SCOM
- Experience with Hyper-V configuration and administration

Networking:

- Familiarity with networking concepts including VIPs, NAT, DNS
- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
- Familiarity with routing and routing protocols such as BGP or OSPF.
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
- Understanding of the OSI model and related concepts
- Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
- Linux OSS (Preferred but not required)
- Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
- Experience administering Linux (boot process, file systems, network device and protocol configuration)
- LAMP (Linux, Apache, MySQL, PhP or Python)
- SCCM
- Windows Desktop, 0365, Exchange Online
- Skype for Business/ Sharepoint / Teams
- OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX
- Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management

Chef/Puppet, Docker/Container
core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
IIS and HTTP protocol
- AP, Json templates
- Storage technologies (cloud and/or on premises)
- RDP protocol
- Service Fabric or Azure Cloud Services
- REST API
- .Net development, IIS
- .NET Framework SDK
- Java API/SDK
- Software development experience with C++ or C#
- Debugging code (WINdbg, Visual Studio Debugger)
- Linux, Mac, Java, PHP, Node.js, Python or Ruby.
- Hadoop, NoSQL, ETL, streaming, Machine Learning or other Big Data/Analytics technology
- Programming & Debugging Experience in Java, Python, R, Scala, REST concepts, C/C++, HTML or JavaScript, Knowledge and experience with the Open Source ecosystem.
- Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including

  • Technical Support Engineering

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Engineering

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Engineering

    hace 4 semanas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Engineering

    hace 6 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Cybersecurity Technical Support Engineering Leader

    hace 3 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Empowering Customer Success through Technical ExcellenceThe Microsoft Customer Experience & Success (CE&S) organization is a global leader in delivering exceptional customer experiences. As a key member of our team, you will play a vital role in driving technical excellence and empowering customers to achieve more.We are seeking a highly skilled...

  • Technical Support Engineering

    hace 21 horas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Support Engineering Leader

    hace 2 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the TeamYou will be part of a dynamic and growing team within the CEnS organization. Our team is responsible for delivering exceptional customer experiences across various services and products. We are passionate about empowering our customers to achieve more and strive to create innovative solutions to meet their needs.What You Will DoWork closely...

  • Technical Support Engineering Manager

    hace 4 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About Amazon Support Services Costa Rica Srl:We strive to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.The BSX Support Engineering team plays a crucial role as the first line of defense for all production and customer impacting issues for our esteemed...

  • Technical Support Engineering

    hace 21 horas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Do you want to empower every person and every organization on the planet to achieve more?- Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?- If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.In Customer Experience &...

  • Technical Support Engineering Ic3

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Cybersecurity Technical Support Engineering Manager

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic3

    hace 21 horas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic2

    hace 21 horas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Expert

    hace 4 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Responsibilities and QualificationsWe are looking for an experienced Technical Support Expert to join our team. In this role, you will be responsible for providing technical support and consultation to our clients worldwide.Your responsibilities will include:Providing technical support and consultation to clients worldwideMaintaining ownership of all...

  • Technical Support Engineering Ic3

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Dynamics Bc Technical Support Engineering

    hace 21 horas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses; escalates issues...

  • Technical Support Professional

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    We are seeking a highly skilled Technical Support Professional to join our Microsoft team. As a key member of our Customer Experience & Success (CE&S) organization, you will be responsible for delivering exceptional customer support experiences with Microsoft products and services.About MicrosoftWe are a global organization with over 12,000 employees...

  • Technical Support Specialist

    hace 18 horas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    As a Technical Support Specialist at Microsoft Corporation, you will play a vital role in delivering exceptional customer experiences. Our Customer Service & Support organization is dedicated to building trust and confidence for every person and organization through seamless support experiences.In this role, you will collaborate with cross-functional teams...

  • Technical Support Specialist

    hace 4 días

    San José, San José, Costa Rica Netskope A tiempo completo

    **About Netskope: A Cloud Native Security Leader**We're redefining cloud, network, and data security. Our customers are large Fortune 500 companies demanding best-in-class support.As a Technical Support Specialist, you'll be the primary point of contact for top-class IT administrators.This role requires an experienced enterprise TAC engineer who's passionate...