Escalation Engineer Virtualization
hace 4 semanas
**Position Overview**
A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues. Customer size can range from Small Business to Large Enterprise.
**Primary Responsibilities**
- Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by utilizing multi-functional working relationships in their area of expertise.
- Provides problem report prioritization for the Engineering team. Write and review sophisticated technical articles and case studies for our knowledge base, using the customer reported cases, product specifications, and previous experience.
- Build SME expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite. Participation in a 24x7 on-call rotation.
Opportunity to develop project management skills through participation in projects.
**Basic Qualifications**
- Requires practical knowledge of job area typically acquired through advanced education combined with experience.
- University Degree or equivalent experience and minimum 2 years of relevant experience; or an advanced degree without experience.
- Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
**Preferred Qualifications**
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync
- Networking experience: SSL, DNS, and TCP/IP
- Authentication experience: LDAP/Active Directory/Radius
- Database experience: MySQL or SQLServer
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.
-
Senior Escalation Engineer Virtualization
hace 4 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completo**Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...
-
Senior Escalation Engineer
hace 6 días
San Francisco, Costa Rica Cloud Software Group A tiempo completo**Senior Escalation Engineer Virtualization**: Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...
-
Senior Escalation Engineer
hace 1 mes
San Francisco, Costa Rica Cloud Software Group A tiempo completoSenior Escalation Engineer Virtualization Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...
-
Senior Escalation Engineer
hace 4 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completoSenior Escalation Engineer Virtualization Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...
-
Escalation Engineer Virtualization
hace 4 semanas
San José, Costa Rica Cloud Software Group A tiempo completo**Position Overview** A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops. You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...
-
Tech Support Engineer
hace 3 semanas
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Tech Support Engineer
hace 2 semanas
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Sr Escalation Engineer
hace 2 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Tech Support Engineer
hace 2 semanas
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Senior Escalation Engineer Mobility
hace 4 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completoWe're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...
-
Compute & Virtualization Senior Engineer
hace 4 días
San Francisco, Heredia, Costa Rica HPE A tiempo completoCompute & Virtualization Senior Engineer This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...
-
Tech Support Engineer
hace 4 semanas
San Pedro, Costa Rica Tek Experts A tiempo completoOverview We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Tech Support Engineer
hace 1 semana
San Pedro, Costa Rica Tek Experts A tiempo completoOverview We’re seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Senior Escalation Engineer Mobility
hace 2 semanas
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoWe're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with youPosition...
-
Technical Support Engineer
hace 3 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
Tech Support Engineer
hace 2 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
Tech Support Engineer
hace 2 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
Escalation Engineer
hace 3 semanas
San José, Costa Rica Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Senior Technical Support Engineer
hace 3 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
Senior Tech Support Engineer
hace 2 semanas
San Francisco, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
