Supervisor, Communication Operations

hace 3 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Supervisor, Communication Operations - Santa Costa Rica**

Are you a creative communicator? Do you want to develop employee engagement strategies and work for a global fintech company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time to join Western Union as a Supervisor of Communications.

**Western Union powers your pursuit.**

In this integrated Communications Supervisor role, you will develop and execute communications strategies in support of operational initiatives and programs for Western Union’s Agent and Partner Operations to further the company’s objectives while reinforcing our standards of service. Your remit will span across all countries globally where Western Union is present.

**Role and Responsibilities**
- Define and execute a delivery plan for communication requests coming through the organization's Jira intake system.
- Writing internal and external communications, intranet blog posts as well as creating newsletters and presentations.
- Execute change management strategies as a Direct Responsible Individual (DRI) for communications to drive and support high-level initiatives.
- Manage CRM marketing tool to deploy communications campaigns.
- Coordinate virtual and face-to-face forums/conferences for Western Union internal operations teams and Agents worldwide.
- Organize internal events, including town halls, annual meetings, focusing on coordinating agenda, content, flow, and speakers to drive internal leadership communication.
- Manage vendor relationships, negotiating contracts and ensuring compliance with company policies and procedures.
- Collaborating with the team on engagement events and various cross-functional projects.

**Role Requirements**
- Proven experience in the communication field (internal, external communication).
- Strong copywriting skills.
- Excellent English language skills.
- Skill to turn information and data into meaningful messages.
- Attentiveness to details and upholding high communication standards.
- Demonstrated interest in communication field trends.
- People management is a plus.
- Team player.
- Proven presentation skills.
- Project management skills.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

LI-SM1

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