Global Supervisor Digital Operations

**Global Supervisor Digital Operations**: - Santa Ana, Costa Rica** Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western Union as a Global Supervisor Digital Operations. **Western Union powers your pursuit.** The Global Supervisor Digital Operations contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with a comprehensive understanding of how those responsibilities integrate with the broader goals of the business unit and company. **Role Responsibilities** - Leading systems projects to support product or regulatory needs. - Developing business intelligence reports and user testing efforts and consistently meeting project deadlines while completing thorough documentation and information sharing throughout. - Translating high-level complex business requirements into technical design and ensures regulatory authority and user architecture needs are followed while acting as a liaison between business operations, support departments such as Finance, Compliance and Security, and developers. - Identifying and recommending improvements to management. - Recommending key metrics for tracking performance and develops and maintains complex reports, dashboards, and scorecards to track metrics from multiple data sources. - Support global digital operational readiness and ensure all requirements are met to mitigate potential customer and financial impact through exception flow and incident management approach. **Role Requirements** - 3+ years of experience working in the financial sector or equivalent. - Bachelor’s degree in Finance, Business Administration, Industrial Engineering, related fields, - Excellent people management skills with 2+ years of experience as you will be responsible for the personal and professional development of the team/employees _following the sun model_. - Demonstrated experience as a Business Analyst with track record of delivering well-documented data requirements. - Translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (>5 years). - Minimum 2 years in complex consumer financial services/digital payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering, - Experience in creating complex data mining algorithms and solutions is preferred. - Project management experience/knowledge with ability to drive projects to successful completion. Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills. - Ability to interact and communicate effectively, orally & in writing, with all levels of management. - Being curious, attention to details in combination with assertiveness to go above and beyond expectations. - Strong storytelling ability as part of global incident management role. - Knowledge of MS Project, Advanced MS Excel, MS Word, SQL intelligence Power Bi tool (preferred) - As part of this position, we need a professional that connects with our culture, values and behaviors, a person that wants to grow with us and drive results about out costumers and put them at the center of everything we do. **We make financial services accessible to humans everywhere. Join us for what’s next.** Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. **Benefits** Your Costa Rica - specific benefits include: - Asociación Solidarista - Paid time off including extended maternity leave. - In house company doctor services - Continuing Education - Transportation services options - Parking spaces - Hybrid model work - Flexible Working Schedules if applicable - Referral Program award - Employee Resource Groups (ERG) and committees to volunteer with - Carpooling Program - Price Smart membership - Pan American Medical and Life insurance - Cafeteria Subsidy **Our hybrid work model** Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to l