Learning and Development Trainer

hace 3 semanas


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo


Job Summary

The Pillar Lead is responsible for identifying and quantifying process defects developing and implementing solutions to improve processes Measuring the impact of process improvements and leading process improvement projects


Responsibilities

The Pillar Lead is responsible for identifying and quantifying process defects developing and implementing solutions to improve processes Measuring the impact of process improvements and leading process improvement projects

Responsibilities

Develop and maintain process documentation including standard operating procedures SOPs process flows and guidelines

Review existing processes and identify opportunities for process improvement through data analysis stakeholder collaboration and observation

Document new processes and design process flows

Provide recommendation for process redesign

Redesign process for efficiency

Design tool functioning to work within the Google environment that will optimize processes

Create training plans to pilot new processes

Upon successful redesign and pilot train existing partners on new processes Train the trainer model

Monitor new processes and documents for productivity gains

Update required KB as required with process modifications

Create necessary communications for distribution to partners around process modification and changes

Preparation of WBRQB outlines to be followed by partners that share meaningful discussioncontent in addition to the required dataoperations performance trends

Eligibility Criteria

Overall 5 years of work experience with process excellence experience of a min of 1 year in process mapping and documentation

Bachelors degree in education training or a related field

Six Sigma Green Belt certifications or Lean Six Sigma certification

Excellent communication and presentation skills

Ability to work independently and as part of a team

Ability to manage multiple projects simultaneously

Ability to work under pressure and meet deadlines

Strong analytical and problemsolving skills

Flexible working hours coverage till midday PST hrs

Proven track record of successfully leading process improvement initiatives resulting in measurable outcomes

Desired Skills

MBA degree preferred

Project Management certified


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