Process Excellence Lead

hace 2 días


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

**Job Summary**

The Process Excellence Lead at Cognizant is responsible for driving process improvements and leading project initiatives to enhance operational efficiency.

**Responsibilities**

We are seeking a skilled professional with experience in process mapping, documentation, and improvement. Key responsibilities include:

  • Developing and maintaining process documentation, including standard operating procedures (SOPs), process flows, and guidelines.
  • Reviewing existing processes and identifying opportunities for improvement through data analysis, stakeholder collaboration, and observation.
  • Documenting new processes and designing process flows.
  • Providing recommendations for process redesign and implementing solutions to improve processes.
  • Designing tools to optimize processes within the Google environment.
  • Creating training plans to pilot new processes and train existing partners on new processes using the trainer model.
  • Monitoring new processes and documents for productivity gains and updating required knowledge bases as needed.
  • Preparing outlines for WBRQB sessions to facilitate meaningful discussions and ensure data-driven decision-making.

**Eligibility Criteria**

To be successful in this role, you will need:

  • Overall 5 years of work experience with a minimum of 1 year in process mapping and documentation.
  • Bachelor's degree in education, training, or a related field.
  • Six Sigma Green Belt certifications or Lean Six Sigma certification.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills.

**Estimated Salary:** $95,000 - $115,000 per annum, depending on location and experience.



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