Operations Excellence Coach

hace 3 semanas

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.
- Ability to effectively coach, recognize, and communicate with multiple members of the store teams on many different levels.
- Maintains a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leader and Franchisees.
- Motivates and develops positive relationships with the store's team members.

Infuses pride in the organizational values and mission during each virtual visit.

**Responsibilities**:

- Demonstrates the ability to drive continuous progressive improvement.
- Follows the OER visit protocol.
- Follow OER administrative process and schedules accordingly to meet required visit count.
- Conducts OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly.
- Accurately and objectively review brand systems and processes.
- Verifies and drives complete and timely execution of corporate and local marketing programs.
- Develop a teaching and coaching culture with every visit.
- Teach and role model proper root cause analysis.
- In partnership with the store teams, craft effective action plans that drive system improvements.
- Demonstrate the ability to teach the OER process to the above store leaders.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified by the OER process.
- Demonstrates the ability to ask quality questions during the OER process.
- Centrally assign, track, and report on recurring and ad hoc work across every location.
- Escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls.
- Provides advice/suggestions to challenges experienced during previous OER.
- Conducts and supports the training process in the franchise stores, with regular follow up.
- Supports new store openings as designated.
- Manages and supports multiple ongoing projects for the Operations Excellence Department.

Skills and Experience:

- Education level: High school diploma or higher.
- Fluency in Spanish and English of a B2+ level.
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationship-building skills.
- Flexible and willing to work on weekends, and weekdays.
- Strong work ethic and integrity, a must.
- Food and beverage experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world class organization.

  • Operations Excellence Coach

    hace 2 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operations Excellence Coach

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit. **Responsibilities**: - Demonstrates...

  • Operational Excellence Coach

    hace 3 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach

    hace 2 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit. **Responsibilities**: - Demonstrates...

  • Operational Excellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Excellence Coach

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. - Ability to effectively coach,...

  • Operational Exellence Coach

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: - The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.**Responsibilities**: - Demonstrates...

  • Sales Operations Analyst

    hace 4 semanas

    Heredia, Costa Rica TTEC A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.As a leading consultancy in customer experience and business transformation, we at TTEC Digital are dedicated to helping our...

  • Operational Excellence Engineer

    hace 4 semanas

    Heredia, Costa Rica Bayer A tiempo completo

    **OE Excellence** When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. **Be better...

  • Operations Superintendent

    hace 5 días

    Heredia, Costa Rica Viant Medical A tiempo completo

    Requirement - Bachelor´s Degree in Engineering or Business related field. - Bilingual English/Spanish - Advanced intermediate English level (B2+ minimum) - At least 2 years of experience in people management (DLs, IDLs) with demonstrated results of development initiatives (i.e. IDP, turnover, promotions, corrective action plans, terminations). - At least 3...

  • Sr Mgr Continuous Improvement

    hace 4 semanas

    Heredia, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Continuous Improvement Teams design and implement programs and projects to improve products, services, or processes aligned with business strategies. They coach teams; establish program performance metrics; and establish process excellence supports. **What your background should look like**: **Job Overview** **Responsibilities**: -...

  • Project Manager, Legal Operations

    hace 1 mes

    Heredia, Costa Rica Databricks A tiempo completo

    Req ID GAQ324R13About the TeamLegal Operations is a function within Legal which helps Legal to operate more efficiently and in line with business priorities, with the goal of balancing simplicity with productivity and profitability, while striving for operational excellence.We are looking for a Project Manager, Legal Operations to support the Legal...

  • Project Manager, Legal Operations

    hace 4 semanas

    Heredia, Costa Rica Databricks A tiempo completo

    Req ID GAQ324R13About the TeamLegal Operations is a function within Legal which helps Legal to operate more efficiently and in line with business priorities, with the goal of balancing simplicity with productivity and profitability, while striving for operational excellence.We are looking for a Project Manager, Legal Operations to support the Legal...

  • Operations Manager

    hace 4 semanas

    Heredia, Costa Rica HUBER+SUHNER A tiempo completo

    At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected. **Operations Manager**: **Heredia** | **Full-time** | **Unlimited*** **Your tasks**: - Ensures that the Costa Rica legal entity management strategy...

  • Business Operations Analyst

    hace 1 mes

    Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Business Strategy, Operations and Program

    hace 6 días

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Vp - Systems Operations - Systems Test Manager

    hace 3 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Oversees medium size/moderately complex IT projects. - Develops detailed IT work plans, schedules; project estimates, resource plans and status reports. - Interfaces with project staff and clients regarding status of projects. - Identifies/implements process improvements. - Conducts in-depth evaluation of business processes, system...

  • Staff Business Strategy, Operations and Program

    hace 5 días

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Vsphere Operations Support

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **vSphere Operations Support - Private Cloud** As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with...